Principal Engineer- Product Support

JR United Kingdom; Cardiff; Remote; GBP 55,000 - 75,000; Full time

Job summary

A technology company is seeking a Principal Product Support Engineer in Cardiff to provide top-tier support for their flagship platform, Dr Migrate. This role involves troubleshooting, scripting in PowerShell/Bash, and collaborating with development teams for product enhancements. The position offers flexible remote work options, fostering an innovative and inclusive work environment. Join a leading company at the forefront of cloud computing and make a significant impact on global technological advancements.

Benefits

Flexible remote work

Supportive working environment

Inclusion and diversity

Continuous learning and innovations

Qualifications

• Extensive experience in technical support, DevOps, or product engineering roles.
• Hands-on experience with Azure Migrate in large-scale environments.
• Excellent communication, problem-solving, and customer service skills.

Responsibilities

• Assist clients with Dr Migrate deployments and usage.
• Debug and resolve complex technical problems.
• Automate workflows and improve CI/CD practices.

Skills

PowerShell

Bash

Azure DevOps

Networking fundamentals

GitHub

Technical leadership

Problem-solving

Customer service

Education

AZ-104 certification (preferred)

AZ-700 certification (preferred)

AZ-400 certification (preferred)

Tools

JIRA Service Management

Power BI

Azure Migrate

VMware

Job description

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Principal Engineer- Product Support, cardiff

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Client:

Altra

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Altra is a technology company focused on building powerful products that simplify complex IT operations. Trusted by global partners and used in mission-critical environments, our flagship platform, Dr Migrate, transforms how large enterprises modernise their infrastructure by streamling and optimising their migration to Microsoft Azure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.

We’re looking for a Principal Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging. Working remotely from anywhere in the United Kingdom, you be a key player in product release cycles and the ultimate escalation point for all technical support matters.

What you will do for us:

• Assist enterprise clients and partners with Dr Migrate deployments and usage
• Triage, manage, and resolve customer issues using JIRA Service Management
• Debug and resolve complex technical problems using PowerShell and/or Bash
• Collaborate with the development team on bug identification and resolution
• Provide input into feature development and roadmap priorities
• Maintain and create support documentation and internal knowledge base articles
• Automate workflows and improve CI/CD practices using GitHub and scripting
• Support administration tasks in Power BI and Azure environments
• Schedule and deploy patches and execute other product related maintenance activities.

What you will bring to the party:

• Extensive experience in technical support, DevOps, or product engineering roles
• Strong experience in scripting with PowerShell and/or Bash (must-have)
• Proficiency in Azure DevOps, including pipelines and ticket workflows
• Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)
• Hands-on experience with Azure Migrate in large-scale environments
• Good understanding of networking fundamentals (routing, subnets, etc.)
• Familiarity with APIs and integrating automation tools
• Strong experience with GitHub, including CI/CD pipelines and code management
• Power BI administration knowledge (workspaces, permissions) is desirable
• VMware and on-prem infrastructure experience is a strong plus
• Technical leadership- the ability to mentor, train and lead junior engineers.
• Excellent communication, problem-solving and customer service skills

What's in it for you?

• Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus
• Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of cloud computing. #thinkahead
• Work with some of the industry's leading tech professionals - we are proud to have some of the best. #teamup
• Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
• Be part of a supportive working environment that values inclusion, flexibility, diversity and differences. #betrue
• Ultimately, we will help you to fear less and achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge? #fearlessachievemore
• Flexible, remote work. Work from anywhere in the UK! #flexit

Apply now to take the first step in becoming a part of an amazing product team!