Principal Customer Success Manager

Principle HR; London; Hybrid; GBP 100,000; Full time

Job summary

A global technology leader is seeking a Principal Customer Success Manager to enhance product adoption and deliver value for enterprise accounts. The role involves guiding clients in digital transformation, building executive relationships, and driving advocacy across solutions. This is a pivotal position for someone with extensive experience in account management and digital marketing expertise, offering a competitive salary and a hybrid work arrangement.

Qualifications

• 5+ years in post-sales account management (digital marketing or consulting preferred).
• Proven ability in managing complex, global clients.
• Strong communication, issue resolution, and leadership skills.

Responsibilities

• Guide clients through digital transformation strategies.
• Maximize ROI from digital solutions through structured success planning.
• Build trusted relationships with C-level executives.

Skills

Communication

Leadership

Issue Resolution

Tools

Digital Marketing Platforms

Job description

Job Title: Principal Customer Success Manager

• Location: London (Hybrid, 3 days onsite)
• Type: 12-month contract
• Salary: £100,000 per year

Join a global technology leader renowned for driving innovation and redefining digital experiences. We're seeking an experienced Principal Customer Success Manager to lead strategic enterprise accounts, drive product adoption, and deliver measurable value.

What You’ll Do:

• Guide clients through digital transformation strategies
• Maximize ROI from digital solutions through structured success planning
• Build trusted relationships with C-level executives
• Lead cross-functional account strategies and governance frameworks
• Champion retention, adoption, and advocacy across a multi-solution portfolio

What You Bring:

• 5+ years in post-sales account management (digital marketing or consulting preferred)
• Proven ability in managing complex, global clients
• Strong communication, issue resolution, and leadership skills
• Expertise in digital marketing platforms and strategic planning

Next steps to apply:Apply now with word document CV for immediate review. CV deadline is 09/07/2025 do not hesitate to apply.