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Principal Customer Success Manager
JR United Kingdom
London
Hybrid
GBP 125,000 - 150,000
Full time
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Job summary
An established industry player in the finance sector is seeking a dynamic Principal Customer Success Manager to lead client relationships and drive long-term value. This role involves developing strategies for customer engagement and retention, collaborating with cross-functional teams to enhance client experiences, and leveraging data-driven insights to optimize outcomes. Joining this fast-scaling company means being part of a fantastic culture that prioritizes career progression and impactful contributions. If you're passionate about fostering exceptional client relationships and making a difference, this opportunity is for you.
Qualifications
- Proven experience in a Senior Customer Success role within the finance sector.
- Strong ability to develop customer success strategies in a high-growth environment.
Responsibilities
- Develop and execute customer success strategies to enhance engagement and growth.
- Partner with sales and marketing to ensure a seamless customer journey.
Skills
Education
Job description
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Client: Ocho
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 7
Posted: 18.04.2025
Expiry Date: 02.06.2025
Hybrid London
About the Company:
Our client is a fast-scaling, high-growth company in the finance sector, known for its outstanding culture and commitment to career progression. As they expand, they’re looking for a dynamic Senior Manager of Customer Success to drive exceptional client relationships and ensure long-term customer value.
The Role:
As a Principal Customer Success Manager, you’ll be responsible for driving customer engagement, retention, and growth. You'll work cross-functionally to improve processes, enhance client experience, and contribute to long-term retention and expansion strategies.
Key Responsibilities:
- Develop and execute customer success strategies that enhance engagement, adoption, and expansion opportunities.
- Partner closely with sales and marketing teams to ensure a seamless customer journey.
- Implement data-driven insights to optimize the customer experience and improve KPIs.
- Identify opportunities to expand customer relationships, upsell solutions, and drive revenue growth.
- Serve as a strategic advisor, helping clients navigate challenges and maximize ROI.
- Champion a customer-first culture within the organization.
What We’re Looking For:
- Proven experience in a Senior Customer Success or Account Management role, within the finance sector.
- Strong ability to develop and execute customer success strategies in a high-growth, fast-scaling environment.
- Excellent stakeholder management and communication skills.
- Data-driven mindset with experience leveraging insights to drive customer outcomes.
- Passion for delivering exceptional client experiences and fostering long-term relationships.
This is an exciting opportunity to join a company with a fantastic culture, offering unparalleled career progression and a chance to make a real impact.
Please apply via this link or reach out to Chris Ryan directly for an informal chat via LinkedIn or WhatsApp.
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