Principal Client Performance Lead - A2R/R2R

Sopra Steria; Leeds; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a Principal Client Performance Lead to drive impactful projects in finance systems. This role is perfect for someone with a passion for delivering results and improving processes within the NHS. You will lead diverse projects, ensuring best practices in A2R/R2R while collaborating with clients and stakeholders. The position offers a hybrid working model, allowing flexibility with home-based work and travel to client sites. Enjoy a supportive environment that values your wellbeing, with benefits including a generous car allowance, annual leave, and private medical insurance. If you thrive in a dynamic setting and want to make a difference, this opportunity is for you!

Benefits

Car Allowance

25 Days Annual Leave

Private Medical Insurance

Life Assurance

Pension

Flexible Benefits

Qualifications

• Strong leadership and stakeholder management skills.
• Deep understanding of A2R or R2R processes.
• Excellent communication and planning abilities.

Responsibilities

• Lead design and delivery of business operations in A2R/R2R.
• Oversee transitions from project delivery to business-as-usual.
• Collaborate with clients to shape project scope and outcomes.

Skills

Leadership Skills

Stakeholder Management

A2R/R2R Processes

Change Management

Communication Skills

Time Management

Collaborative Working

Excel Proficiency

Education

Project Management Qualification

Tools

Oracle 12

Fusion Applications

Job description

Principal Client Performance Lead - A2R/R2R

Join to apply for the Principal Client Performance Lead - A2R/R2R role at Sopra Steria

Principal Client Performance Lead - A2R/R2R

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Join to apply for the Principal Client Performance Lead - A2R/R2R role at Sopra Steria

Thrive in a fast-paced environment? Love delivering impactful projects across finance systems and services?

We need someone who enjoys variety, moves quickly, and knows how to get things done. If you're energised by delivering multiple projects and making a real difference to the NHS in the finance space — we’d love to hear from you.

With deep expertise in service and system implementations within Accounting to Reporting (A2R) / Record to Report (R2R), you'll lead solution management across Client Performance projects, ensuring best practices are applied and continuously improved. You'll also drive project delivery, oversee financials, and coordinate key collaborators to achieve successful outcomes.

Although this position is predominantly home-based, there will be national travel to client sites when required. While we support home working wherever practicable, with several offices across the country, you are always welcome to visit your nearest office for a day!

We want you to fulfill your potential, while you’re supported, encouraged, inspired, and empowered. Your success starts with your wellbeing. But we don’t believe in all work, no play. From buying extra annual leave days, to discounts on gym memberships, our leisure and lifestyle benefits offer savings and discounts to help you enjoy your downtime.

What you'll be doing:

• Lead the design and delivery of business operations in A2R/ R2R.
• Ensure all systems, processes, and tools support client outcomes.
• Oversee smooth transitions from project delivery to business-as-usual operations.
• Collaborate with clients and partners to shape project scope, timelines, and outcomes.
• Drive solution design and business case development to support sales and new opportunities.
• Lead projects in complex, multi-partner environments with accountability for timelines and budgets.
• Apply effective governance, risk management, and reporting during project lifecycles.
• Champion processes, tools, and delivery methodologies across engagements.
• Conduct end-of-project reviews and support continuous improvement across teams.

What you’ll bring:

• Strong leadership and stakeholder management skills.
• Deep understanding of A2R or R2R processes.
• Experience leading change initiatives aligned with business goals.
• Ability to deliver process improvements or training solutions.
• Excellent communication, influencing, and presentation skills.
• Strong planning, time management, and prioritization abilities.
• Collaborative working style with internal teams and clients.
• Confident user of Excel and other business tools.

It would be great if you had:

• Understanding of Oracle 12 and/or Fusion applications (General Ledger/Reporting/EPM)
• Experience working within NHS organizations.
• Project Management or training qualification.

If you’re interested but unsure if your skills match exactly, please apply — we’d love to hear from you!

Employment Type: Full-time, Permanent.

Location: Hybrid (Home-based with regular travel).

Security Clearance Level: DBS.

Internal Recruiter: Becky.

Salary: £45k-£60k per annum.

Benefits: £5,400 car allowance, 25 days annual leave (plus options to buy extra), private medical, life assurance, pension, and flexible benefits.

About NHS SBS: NHS Shared Business Services, created by the Department of Health and Social Care in partnership with Sopra Steria, delivers corporate services to the NHS, including finance, digital, procurement, and workforce solutions. We are committed to diversity, inclusion, and equal opportunity, welcoming applicants from all backgrounds and providing adjustments for candidates with disabilities.