Principal Amazon Q Strategist, Customer Success Team

AWS EMEA SARL (UK Branch); London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading cloud service provider in London is seeking a Principal Amazon Q Strategist to lead complex technical initiatives and drive generative AI transformations. The ideal candidate will have extensive experience in cloud solutions architecture, strong influence with C-suite executives, and a background in AI/ML. This role emphasizes collaboration and innovation to enhance customer success across industries. Join a team that values diverse experiences and supports professional growth.

Benefits

Flexible working culture

Mentorship and career growth opportunities

Inclusive team culture

Qualifications

• 7+ years experience in enterprise-scale cloud solutions architecture and delivery.
• Demonstrated track record of influencing C-suite executives.
• Experience implementing serverless distributed solutions.

Responsibilities

• Lead complex technical initiatives for Amazon Q solutions.
• Drive innovation by developing architectural patterns.
• Engage with C-suite executives for strategic initiatives.

Skills

Enterprise cloud solutions architecture

Generative AI transformations

C-suite engagement

Technical design

AI/ML expertise

Education

Bachelor's degree or equivalent experience

Tools

SQL

NoSQL

Hadoop

Spark

Kafka

Kinesis

Job description

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Principal Amazon Q Strategist, Customer Success Team, London

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Client:

AWS EMEA SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a16cd8e40866

Job Views:

14

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

AWS is known for its relentless customer obsession. Our Professional Services teams help customers succeed using AWS technologies that align with new ways of managing people and rearchitecting critical processes to leverage Gen AI capabilities. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of AWS data services and analytics to propose, architect, and implement solutions in collaboration with sales and partner teams.

Principal Q Strategists shape industries, market segments, and technical domains through their vision and expertise in AWS services and market trends. They architect complex Amazon Q implementations that transform enterprise operations while managing multiple high-impact customer engagements. Senior executives seek their guidance to develop comprehensive generative AI strategies. They guide customers from initial POC to Production, then build roadmaps for scaling Amazon Q adoption across the Enterprise.

With exceptional business acumen and technical depth, Principal Strategists cultivate relationships with C-suite executives, driving innovation across industries. They identify patterns to create architectural capabilities that accelerate Amazon Q adoption and value realization. They solve novel problems and develop long-term technology strategies based on their vision.

These leaders are accountable for outcomes with definitive ROI, balancing risk and quality while working with executive stakeholders. They facilitate contract/Memorandum of Understanding (MOU) signing, set expectations, and own delivery oversight. This hybrid position combines AWS platform expertise and hands-on building capabilities with cross-industry business acumen, driven by passion for knowledge acquisition and customer obsession.

Key job responsibilities
- Lead complex technical initiatives and develop industry-specific Amazon Q solutions that address complex business challenges

- Drive innovation by identifying patterns across implementations to develop architectural patterns that maximize business value

- Provide thought leadership on enterprise AI transformation at high-profile industry events and serve in an advisory capacity with delivery architects

- Lead transformation programs for successful generative AI adoption, driving opportunities from ideation through delivery while measuring ROI

- Engage effectively with C-suite executives, managers, and technologists to discuss complex business concepts and gain buy-in for strategic initiatives

- Shape Amazon Q's evolution through strategic collaboration with service teams

- Guide delivery teams through complex planning decisions and orchestrate resources across multiple customer projects to maximize impact

- Engage with AWS teams including Generative AI Innovation Center, solutions architects, business development, and partners

- Stay current on industry trends and competitive landscape, recommending enhancements to the customer success model

- Create scalable mechanisms and best practices for Amazon Q implementation across different industries

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• 7+ years experience in enterprise-scale cloud solutions architecture and delivery
• 7+ years of customer-facing experience leading enterprise cloud solutions
• Experience leading generative AI transformations at enterprise scale
• Demonstrated track record of influencing C-suite executives and driving organizational change
• Bachelor's degree, or 7+ years of professional or military experience
• Experience in technical design, architecture and databases (SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis)
• Experience implementing serverless distributed solutions
• Software development experience with object-oriented languages and deep expertise in AI/ML

PREFERRED QUALIFICATIONS

• Proven ability to shape market segments and assess new technical/business opportunities
• Track record of developing and implementing long-term technology strategies across industries
• Experience leading cross-functional teams across organizations
• Thought leadership and industry recognition in AI/ML domain
• Experience creating scalable mechanisms that drive innovation across organizations