Prime Services Technology Program Manager

Citigroup Inc.; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A major global financial institution in London is seeking an experienced Program Manager to oversee multiple projects and enhance communication between teams. The ideal candidate will have over 8 years of program management experience, excellent communication skills, and a strong understanding of project management methodologies. The role offers a competitive salary, hybrid working options, and extensive benefits including annual leave, medical care, and performance bonuses.

Benefits

27 days annual leave

Performance related bonus

Private Medical Care

Pension Plan

Qualifications

• 8 or more years of experience in a relevant Program Management role.
• Understanding and exposure to Data Quality improvement initiatives.
• Excellent communication and presentation skills.

Responsibilities

• Supports planning and coordination of program activities.
• Drives multiple projects simultaneously.
• Tracks day-to-day project status changes.

Skills

Program Management

Communication and presentation

Project Management

Agile methodologies

Microsoft Project

JIRA

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Project

Visio

Confluence

PowerPoint

Job description

Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviours that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

About the Team

Prime Services Technology supports a rapidly growing business that uses technological innovation to maintain competitive advantage in a constantly evolving market. You would regularly work with a range of high-profile stakeholders, business, external vendors/auditors and internal technology teams. You would also be part of Risk and Control team to coordinate and manage Data Concerns/Quality Issues across Prime Services organization.

Role

The Program Manager accomplishes results through the management of professional team(s) and department(s). Contributes to standards around which others will operate. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Requires basic commercial awareness. Excellent communication skills required in order to negotiate internally, often at a senior level and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Accountable for the end to end results of an area. Has responsibility for volume, quality, timeliness and delivery of end results of an area.

Responsibilities

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
• Drive multiple projects simultaneously requiring the ability to multi-task
• Understanding Business priorities and working as a liaison between Business and Development teams
• Track/monitor day-to-day project status changes and prioritization changes
• Executive reporting on project statuses and roadmaps for technology and business partners and sponsors
• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness
• Ensures essential procedures are followed and contributes to defining standards
• Manage expectations and apply sound ethical judgment regarding personal behavior, conduct and business practices
• Install a culture of continuous process improvements by applying lessons learned from recent projects to future projects
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time, and risk
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications

• 8 or more years of experience in a relevant Program Management role
• Understanding and exposure to Data Quality improvement initiatives
• Excellent communication and presentation skill, business user interaction, issue management and status update
• Experience in collaborating with cross-functional teams and work with business users
• Significant exposure to structured project management techniques and familiarity with Agile or Waterfall methodologies
• Expertise on Microsoft Project, Visio, PowerPoint presentation, Confluence, JIRA
• Experience managing and delivering complex technical projects
• Strong technical background, experience with Software Development Lifecycle and experience managing stakeholders in a global and dynamic environment
• Strong listening, presentation, communication, interpersonal and influencing skills to influence a wide range of audiences and gain consensus among staff
• Superior planning, organization, project management and analytical skills as well as attention to detail
• Ability to mobilize and motivate delivery in a co-operative and collaborative working environment
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause and cost-benefit analysis
• Excellent time management, follow-through, and project delivery skills
• Exceptional written and verbal communication skills and the ability to multi-task, follow-through and manage multiple concurrent projects
• Ability to build trusted relationships with stakeholders and partner across a complex organization
• Proactive and self-motivated professional who can hit the ground running

Education

• Bachelor\'s degree/University degree or equivalent experience

What we\'ll provide you

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Equal opportunity employer statements are included to ensure candidates understand Citi's commitment to fair treatment in hiring.