Primary Systems Analyst, Charles River Development, Assistant Vice President

ZipRecruiter; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading company seeks a client-facing role responsible for managing Charles River IMS systems. The position involves providing expert remote management, support, and administration for clients, ensuring optimal system use and performance. Ideal candidates will possess strong technical skills and a background in financial services, with a focus on customer service and collaboration.

Benefits

Medical Care

Insurance

Savings Plans

Flexible Work Arrangements

Development Programs

Qualifications

• Minimum 3+ years of relevant industry experience.
• Experience with Financial Services Investment Management, Trading, or related systems preferred.

Responsibilities

• Provide expert-level remote management and support for Client production Charles River IMS solutions.
• Assist with problem support and resolution.
• Participate in service development and process improvements.

Skills

Customer Service

Technical Troubleshooting

Interpersonal Skills

Communication

Education

Bachelor's degree in a technical or analytical discipline

Tools

MS SQL Server

Oracle

Sybase

Job description

Job Description

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

Company Profile:

Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.

Background:

A client-facing, business and technical staff position responsible for managing production Charles River IMS systems for multiple clients as part of the Charles River SaaS offerings, including application management for both hosted and non-hosted clients.

Responsibilities:

This role involves working closely with clients to provide expert-level remote management, administration, and support for Client production Charles River IMS solutions, including:

1. Client assistance in optimal use of the system
2. User administration/privileges
3. Parameter configuration changes
4. System availability
5. Application and database performance tuning
6. Monitoring and supporting daily operational processing
7. Applying Charles River IMS and database software patches
8. Performing Charles River IMS version upgrades
9. Assisting with problem support and resolution
10. Business continuity/disaster recovery support
11. Transitioning new clients to production smoothly in collaboration with Charles River colleagues
12. Working with vendors to deliver seamless services to clients
13. Participating in service development, refinement, and process improvements
14. Implementing and operating third-party tools to enhance service delivery
15. Periodic out-of-hours and weekend support
16. Occasional travel to client sites for planning and review meetings

Skills, Experience & Qualifications:

• Experience with Financial Services Investment Management, Trading, or related systems (e.g., Charles River IMS) is highly preferred
• Ability to collaborate with internal departments to deliver excellent customer service
• Experience with MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration
• Knowledge of servers, operating systems, networks, scripting, XML, programming, job scheduling, system monitoring, and disaster recovery/business continuity is advantageous
• Excellent customer service, technical troubleshooting, interpersonal, verbal, and written communication skills
• Bachelor's degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics, or Statistics
• Minimum 3+ years of relevant industry experience

About State Street

State Street is one of the world's largest custodian banks, asset managers, and asset intelligence companies. We focus on technology and product innovation to impact the financial services industry positively. For over two centuries, we've safeguarded and stewarded investments for millions of people, providing services including investment servicing, data & analytics, research & trading, and investment management.

We strive to create a supportive work environment with competitive benefits, including medical care, insurance, savings plans, flexible work arrangements, and development programs. We value diversity and inclusion, actively engaging with our communities through volunteer days, matching gift programs, and employee networks. State Street is an equal opportunity and affirmative action employer.

Learn more at StateStreet.com/careers