Primary & Secondary Care Interface Facilitator - Ipswich

NHS; Ipswich; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading healthcare provider in Ipswich is seeking a Primary and Secondary Care Interface Facilitator. This role is crucial for managing relationships between primary and secondary care services, ensuring efficient patient care. Candidates should have relevant qualifications and strong communication skills. Competitive salary and various employee benefits are offered.

Benefits

Generous pension scheme

27 days annual leave

NHS discounts

Qualifications

• Experience in a senior administrative role.
• NHS experience is preferred.
• Ability to work collaboratively as part of a team.

Responsibilities

• Act as liaison between primary and secondary care providers.
• Lead service improvement initiatives.
• Analyze referral data and patient outcomes.

Skills

Excellent communication skills

Attention to detail

Data analysis

Education

Relevant degree or equivalent experience

Tools

Microsoft Office

Job description

Overview

Primary & Secondary Care Interface Facilitator - Ipswich

The closing date is 26 September 2025

We are seeking to recruit a well organised, dedicated individual to join us as a Primary and Secondary Care Interface Facilitator based in Ipswich.

Within this role you will lead and manage liaison activities between primary and secondary care providers, ensuring seamless, integrated service delivery. You will work to improve communication, streamline referral pathways, promote and facilitate effective use of both primary and secondary care healthcare resource and promote patient-centred care across the healthcare system.

Excellent communication skills are essential as you will play a key role in facilitating and maintaining effective relationships between primary and secondary care provides.

This role will be primarily based at our Ipswich Hospital site, and will include travelling to other ESNEFT sites and GP practices when required.

Main duties of the job

• Act as the key liaison between primary care providers (GP practices, community teams) and secondary care (hospitals, specialist services).
• Build and maintain effective partnerships with clinicians, service managers, and external stakeholders.
• Lead service improvement initiatives, audits, and evaluations to ensure best practices are shared across care sectors.
• Analyse referral data, patient outcomes, and other metrics to evaluate service efficiency.
• Attend local interface meetings, integrated care board (ICB) sessions, and multidisciplinary team (MDT) discussions.
• Develop and implement strategies to support integrated care pathways

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

• Relevant degree or equivalent experience plus further training and experience to post graduate diploma equivalent

Experience

• Previous senior administrative role
• Working collaboratively as part of a team
• Advanced IT Systems including - Microsoft Office
• Experience of communicating with a range of people both within and external to the organisation
• Experience of dealing with complex administrative matters
• Experience of analysing and interpreting complex data
• NHS experience
• Experience within relevant work area
• Experience of working with members of the public
• Project management
• Working autonomously

Knowledge and Skills

• Confidentiality and Data Protection
• Knowledge of relevant work area and specialist terminology
• Excellent communication skills(written and verbal) to deal with complex or sensitive information
• Good attention to detail and accuracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust

£38,682 to £46,580 a year per annum pro rata