Primary Care Pharmacy Technician - William Brown Centre

Intrahealth Ltd; Peterlee; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Peterlee is seeking a Pharmacy Technician to enhance patient care through effective medicines management. The successful candidate will work closely with clinical teams, ensuring high-quality prescribing and safety practices are upheld. Qualifications include an NVQ in Pharmacy Services Level 3 and registered status with the Royal Pharmaceutical Society. This role requires strong communication and organizational skills and offers the opportunity to contribute to quality improvement initiatives.

Qualifications

• Minimum 2 years experience in a patient-facing role.
• Ability to work calmly and safely under pressure.
• Excellent time management and workload prioritization skills.

Responsibilities

• Work alongside clinical and administrative teams in prescribing safety.
• Provide patient inquiries support regarding medications.
• Participate in quality improvement and clinical audits.

Skills

Communication skills

Organizational skills

Patient care

Clinical governance understanding

Education

NVQ in Pharmacy Services Level 3 or equivalent

Registered Pharmacy Technician

Tools

NHS IT Systems

Job description

Primary Care Pharmacy Technician - William Brown Centre

Working within your clinical and professional boundaries, you will work alongside the clinical and administrative team to in all aspects of prescribing and medicines safety.

The purpose of this role is to promote and support improvements to maximise safe and best practice in prescribing and improve the quality of patient care. The Pharmacy Technician will be a point of contact for patients enquiries regarding their prescriptions. The post holder will help patients to get the best from their medicines through effective medicines reconciliation after discharge and on other transfers of care, identification of patients potentially suitable for repeat dispensing, providing assistance in the monitoring of high-risk and high-cost drugs, and handling of prescription queries within the areas of competence.

This will also involve work to deliver key medicines optimisation outcomes against a CCG set work plan. Contribute to quality improvement and clinical audit, as well as supporting aspects of the Quality and Outcomes Framework, medicines safety and antibiotic stewardship. You will also be required to contribute towards practice financial stability through medicines optimisation and related targets in QOF, DES and IIF.

Main duties of the job

Working within your clinical and professional boundaries, you will work alongside the clinical and administrative team to in all aspects of prescribing and medicines safety.

The purpose of this role is to promote and support improvements to maximise safe and best practice in prescribing and improve the quality of patient care. The Pharmacy Technician will be a point of contact for patients enquiries regarding their prescriptions. The post holder will help patients to get the best from their medicines through effective medicines reconciliation after discharge and on other transfers of care, identification of patients potentially suitable for repeat dispensing, providing assistance in the monitoring of high-risk and high-cost drugs, and handling of prescription queries within the areas of competence.

This will also involve work to deliver key medicines optimisation outcomes against a CCG set work plan. Contribute to quality improvement and clinical audit, as well as supporting aspects of the Quality and Outcomes Framework, medicines safety and antibiotic stewardship. You will also be required to contribute towards practice financial stability through medicines optimisation and related targets in QOF, DES and IIF.

About us

IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care(general practice), Pharmacy and Clinical Services which includesanticoagulation monitoring, patient medication reviews and childhoodimmunisation programmes.

Wealso provide management and clinical support to other GP practices and NHSbodies. We are a well-established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs),Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) andlocal administration teams supported by a centralised back office function;providing finance, HR, administration and data analysis support.

Weoperate NHS services across the North East, North West and Yorkshire.

Job responsibilities

Communication

• Build goodrelationships with practices and other prescribers and health careprofessionals (e.g., GPs, community pharmacists, district nurses etc.)to facilitate patient care.
• Communicateeffectively with the patient, relatives, carers and all members of the team.

Planning andOrganisation

• Plan andprioritise daily and weekly workload, raising concerns as needed to the ClinicalLead

Clinical Governanceand Safety

• Be aware of andcomply with employment legislation and codes of good practice.
• Be aware of,and comply with, all company and practice infection prevention andcontrol policies, to include hand hygiene, personal hygiene,environmental and food hygiene.
• Report anysignificant events within the time frame set out in the company policy.
• Follow currentBCSH, NICE, NPSA guidance and local guidance issues and alerts.

Responsibility forFinancial Resources

• None at thislevel.

Corporate Responsibilities

• Responsible forcare of work equipment e.g. laptop, mobile phone.

Training andDevelopment

• Understands and demonstrates the characteristics of a role modelto members in the team and/or service.
• Demonstrates ability to conduct teaching and assessment effectivelyaccording to a learning plan with supervision from experiencedcolleagues.
• Demonstrates self-development through continuous professionaldevelopment activity; working alongside colleagues to identify areas todevelop.
• Participates in the delivery of training and education programmes.
• Demonstrates an understanding of current educational policiesrelevant to working areas of practice and keeps up to date with relevantclinical practice.
• Ensures appropriate clinical supervision is in place to supportdevelopment.

AdditionalInformation

• Confidentiality –During the course of your employment you may have access to, see or hearinformation of a confidential nature and you are required not todisclose such information, particularly that relating to patients andstaff.
• The post holder will comply with GDPR, The Data Protection Act(2018) and the Access to Health Records Act (1990).
• Health & Safety– the post-holder must co-operate with Management in discharging itsresponsibilities under the Health & Safety at Work Act 1974 and takereasonable health and safety of themselves and others and to ensure theagreed safety procedures are carried out to maintain a safe environmentfor patients, employees and visitors.All Health & Safety issues to be flagged to senior staff andthe post-holder must comply with the IntraHealth Health & SafetyPolicy as well as any additional policy requirements within the clinicalcontract.
• Equal Opportunities– You are always required to carry out your responsibilities with dueregard to the IntraHealth Equal Opportunities Policy and to ensure thatstaff receive equal treatment throughout their employment with theTrust.
• Code of Conduct for Professional Group – all staff members arerequired to work in accordance with their professional group’s code of conduct.

Health and Safety

• The post holder is required totake reasonable care for the health and safety of themselves and otherpersons who may be affected by their acts or omissions at work.The post holder is also required to co-operate with their employing bodyto ensure that statutory and departmental regulations are adhered to.

Other

·Computer literacy and presentation skills are essential

• The post holderwill be expected to work flexibly according to clinical needs

Person Specification

Qualifications

• NVQ in Pharmacy Services Level 3 or equivalent
• Registered Pharmacy Technician with the Royal Pharmaceutical Society (or eligible to register)
• Evidence of continuing Professional development

Experience

• Previous Work within patient facing role
• Understanding of GMS contracts and Medicines Management Incentive Schemes
• Experience of NHS IT Systems.
• Work calmly and safely under pressure and to deadlines
• Flexible and proactive attitude
• Enthusiasm for the role
• Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary
• Able to work as part of a team
• Organised
• Excellent communication skills (verbal and written)
• Ability to work both as a team member and independently
• Basic IT literacy i.e. use of e-mail, the internet and word processing
• Ability to plan own workload with priorities and objectives
• Demonstrate an understanding of the data protection act and patient confidentiality, and Caldicott requirements
• Have excellent time management and workload prioritisation skills
• Understand clinical governance and risk management
• Awareness of current medicines Management Agendas
• Knowledge of audit and research
• Demonstrate accountability for delivering professional expertise and direct service provision
• Full UK Driving License and access to vehicle with business insurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.