Primary Care Network (PCN) New West Care Coordinator

NHS; Barking; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a motivated Care Coordinator to join their friendly multi-disciplinary team. This role offers a unique opportunity to work closely with GPs and other healthcare professionals to ensure patients receive the best possible care. The Care Coordinator will be pivotal in managing patient journeys, supporting digital initiatives, and collaborating with various roles within the primary care network. If you are passionate about improving patient care and thrive in a collaborative environment, this position is perfect for you.

Qualifications

• Experience in coordinating patient care within a healthcare setting.
• Strong communication skills to work with multidisciplinary teams.

Responsibilities

• Coordinate patient care and support clinical staff in a primary care setting.
• Manage a caseload of patients and assist with their healthcare needs.

Skills

Leadership Skills

Patient Coordination

Communication Skills

Digital Tools Proficiency

Education

Relevant Healthcare Qualification

Tools

Digital Health Tools

Job description

Job summary

We are seeking a motivated, innovative, and experienced Care Coordinator with proven leadership skills, in an autonomous position, to join our professional and friendly multi-disciplinary team which includes Advanced Nurse Practitioners, Clinical Pharmacists, General Practice Assistants, and First Contact Physiotherapists. This is a great opportunity to work in a professional and wider multi-disciplinary team. You shall be accountable to the Board and GP Partners.

Main duties of the job

The post holder will be employed by Together First CIC on behalf of the practices in New West Primary Care Network (PCN), Barking and Dagenham.

The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Coordinator will support the clinical director and member practices in coordinating all key activities, including access to services, advice, and information, ensuring health and care planning is timely, efficient, and patient-centered. The role will include supporting digital initiatives and responsibilities for coordinating the patient's journey through primary care.

About us

New West Primary Care Network consists of 4 GP surgeries over 5 sites in Barking and Dagenham, covering a total population of over 43,000 patients.

You will be required to work 17.5 hours per week over five days, with shifts during the afternoons and evenings. This is a job share position, with the potential to become permanent. The role includes a six-month probationary period.

Please read the JD before applying. Any additional responsibilities or requirements will be discussed in the interview.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Job share

Reference number

M0005-25-0001

Job locations

Thames View Medical Centre, Bastable Avenue, Barking, Essex, IG11 0LG

Job description

Job responsibilities

The Care Coordinator responsibilities include but are not limited to:

1. Working with GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.
2. Working closely and in partnership with all other roles.
3. Supporting patients to utilize decision aids and create personalized care and support plans, in line with best practices.
4. Supporting the Clinical Director and practices in delivering DES specifications.
5. Helping people manage their needs through queries, appointments, and coordination.
6. Providing coordination and navigation with digital tools for patients and carers across health and care services.
7. Supporting MDT coordination within the PCN.
8. Understanding roles of various practice staff, including GPs, nurses, HCAs, pharmacists, physiotherapists, and others.
9. Supporting PCN healthcare roles with personalized care requirements.
10. Liaising with other care coordinators across PCNs to share best practices.
11. Supporting delivery of enhanced and other services for the PCN.
12. Undertaking mandatory training and contributing to clinical governance.
13. Participating in training and service redesign activities.
14. Attending annual appraisals and setting performance/training objectives.