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The Integrated Care System seeks a Primary Care Network Manager & Digital/Transformation Lead to provide essential support and management for member practices in Northampton. You will be responsible for enhancing collaboration, ensuring efficient operations, and overseeing digital transformation initiatives. The role requires strong interpersonal skills, experience in healthcare settings, and a commitment to improving patient care through effective teamwork and resource management.
Provide support to the Clinical Director and PracticeManagers of the PCN member practices.Duties will be to ensure that all PCNstaff work to their maximum potential and effectively with their allocatedpractices include providing planning, administrative support, arrangingmeetings and taking minutes as well as working with practices to identify goodpractice and share learning.
To work collaboratively with key personnel within and outsidethe Network, to assist with business planning for the PCN, with the aim to workeffectively together at scale.Provide support to the Clinical Director and PracticeManagers of the PCN member practices.Duties will be to ensure that all PCNstaff work to their maximum potential and effectively with their allocatedpractices include providing planning, administrative support, arrangingmeetings and taking minutes as well as working with practices to identify goodpractice and share learning.
To work collaboratively with key personnel within and outsidethe Network, to assist with business planning for the PCN, with the aim to workeffectively together at scale.Supportthe Clinical Director to function effectively.
Takecare of all PCN work on behalf of the Practice Managers of the member practicesand support them in their roles.
Toensure that all PCN staff work to their maximum potential and effectively withtheir allocated practices and provide all the HR functions for PCN staff.
Providea monitoring function to ensure that contracts are being met by practices, andwhen not, to inform practice leads so that this can be addressed.
Focus upon the deliveryof standards and supporting the improvement of systems and processes, thatstandardises approaches to improving outcomes across the Network.
Providehigh quality administrative support including information and analysis to thePCN Clinical Director
Maintainadministrative systems and information resources
Organise meetings orevents and assist in the diary management requirements
Assist and organisemeetings and-or events with practices
MWEB PCN consists of 5 GP practices in Northamptonshire (Moulton, Woodview, Kingsthorpe, Wootton and Denton) that care for 47,000 patients.
Our PCN vision is to help all of our patients lead the best possible life from the cradle to the grave through a collaborative and team approach. We are a forward thinking PCN with a constant view of how we evolve and are always looking for innovative and efficient approaches to our way of working. Our work models are a mixture of face to-face and remote consultations.
This vacancy will be live from 17th July 2025 - 28th July 2025.
We will shortlist on 29th July and interviews will be after 18:00 on 31st July via MS Teams.
Shortlisted candidates will be contacted to arrange interview no later than 30th July.
Assist the Clinical Director in the annual performance review of all PCN staff, including identifying training and PCN staff annual, study, sickness and other leave, ensuring efficient running of the PCN team during planned or unplanned absence, and coordinating this with each practice.
To assist in the recruitment of new PCN staff as required, taking responsibility for their induction and training and integration into the PCN Practices.
To provide support, advice and training for new and current PCN staff in the use of the clinical systems within our PCN.
To provide support for day-to-day operational issues relating to PCN staff.
To ensure PCN staff understands PCN objectives and their role in helping to achieve them.
To promote teamwork and co-operation to encourage motivation and commitment
In partnership with the Clinical Director to actively manage staff performance concerns and probationary reviews in accordance with the PCN policy.
To review new service specifications and communicate to the PCN practices the requirements and to monitor delivery of those requirements
Enable, promote and support the effective use of data, information, knowledge and technology to improve, inform and support all of the networks.
Carry out timely and accurate information analysis and reporting on findings in an agreed manner and to support compliance with the Network Contract Directed Enhanced Service (DES)
Action all PCN submission returns are completed in a timely manner
Keep accurate records relating to claims for PCN payments, producing reports as necessary.
Collate and process PCN invoices in accordance with the PCN SOP and liaising with the Practice Managers as required.
Working with our accountants to fully support them in preparation of the PCNs end of year accounts
To support each practice to effectively order sufficient Covid vaccinations that ensures each practice has an effective Covid vaccination programmes
Improve adoption of new technology to enhance patient access and experience,increasing PCN productivity
Be responsible for a range of digital transformation initiatives for the PCN, managing priorities and inter-dependencies
Ensure that digital and operational transformation is embedded and aligned with system and national strategies, working closely with the ICB Digital Team
Build relationships and facilitate collaboration between practices within the network to support the delivery of care to patients (e.g., delivery of enhanced access or other hub-type working arrangements
Review and improve the PCNs digital maturity, identifying opportunities for digital optimisation within the PCN
Support the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to patient services
Use data to:
Understand demand, capacity, and activity - helping to drive improvements in patient experience of access
Support population health management, improvements in care quality and PCN operational efficiency
Understand the type and intensity of support needs of the PCN
Drive the planning and prioritisation of changes that will improve the delivery of care and improve patient and staff experience in the practices within the PCN
Develop and manage an overall transformation plan for the PCN, including managing risk, considering the potential impacts on the organisation, and determining resource requirements.
Provide feedback to PCN leadership and member practices on the progress of current initiatives, capacity for change, improvement, and issues so that plans can be adapted in response.
Support the best use of technology to achieve DES and Standard requirements.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties.
The post holder must always carry out his/her duties:
With regard to Equal Opportunities Policies
Being aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff
Adhere to the code of conduct on confidentiality and be aware of and adhere to all relevant information governance and security policies and procedures.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their Carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of workspace standards
Demonstrate due regard for safeguarding and promoting the welfare of children
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
The post-holder will strive to maintain quality within the practice, and will:
The post-holder should recognise the importance of effective communication within the team and will strive to:
The post-holder will:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
WOODVIEW MEDICAL CENTRE
26 Holmecross Road
Northampton
NN3 8AW
https://www.woodviewmedicalcentre.co.uk (Opens in a new tab)
Full-time,Part-time,Flexible working,Home or remote working