Primary Care Network Care Coordinator

NHS; Scarborough; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading primary care organization in Scarborough seeks a Care Coordinator to facilitate support for vulnerable patients. This role involves teamwork within a multi-disciplinary setting to tackle health inequalities, engage patients in health checks, and coordinate services. Ideal candidates will have an NVQ Level 2/3 in Health and Social Care, alongside strong communication and teamwork skills.

Qualifications

• Interest in primary care; able to work under pressure and unsupervised.
• Self-motivated with commitment to continuous personal development.
• Understanding of vulnerable adult needs and legislation.

Responsibilities

• Support vulnerable patients including those in care homes and with long-term conditions.
• Collaborate with medical teams to engage patients in health activities.
• Maintain accurate records and contribute to project evaluations.

Skills

Communication

Teamwork

Empathy

Negotiation

Conflict Resolution

Flexibility

Education

NVQ Level 2/3 in Health and Social Care or Business Administration

Job description

This role will be part of the Multi-Disciplinary Team (MDT) at HaxbyGroup. The post holder will contribute to tackling inequalities in health andsocial care. This role will suit an enthusiasticindividual who is able to work collaboratively across a team and keen todeliver within the evolving role of the network.

The Care Co-ordinatorwill be part of a team of care coordinators supporting different cohorts ofvulnerable patients including, but not limited to, residents in care homes,people with learning disabilities, people with severe mental health illness,newly diagnosed cancer patients, carers, people from ethnic communities andpeople with long term conditions.

The post holder willwork alongside the nursing and medical teams in proactively supporting patientsto engage with annual health checks, developing support plans and signpostingand coordinating support from other agencies to improve inequalities in health.

Thepost holder will work across the 4 GP surgeries (Haxby Group PracticeScarborough, Eastfield Medical Centre, Castle Health Centre, and Brook SquareSurgery) who form Scarborough Core PCN.

**PLEASE NOTE INTERVIEWS WILL TAKE PLACE W/C 28 JULY 2025**

Main duties of the job

• Working closely with thePrimary Care Network Transformation Manager.
• To support the socialprescribing team obtaining information from patients and signposting services.
• Working on specific projectsdirected by the PCN to address health inequalities.
• To support existing projects toprovide cover as and when required.
• To provide administrativesupport for various projects as and when directed.
• To keep accurate records usingagreed systems and contribute to project evaluation.
• To work according toconfidentiality and data sharing policies of SCORE PCN.
• Achieve agreed performancetargets and participate in regular supervision and personal reviews.
• Engage in training, identifypersonal and professional development needs and continuously seek to refreshknowledge in relation to the job.
• Cooperate in the formulationand development of systems for monitoring and evaluating the work of theorganisation.
• Provide information for andcontribute to the administration of communications media as appropriate.
• To work across any of the 4Practice's as and when required.
• Work within the ClinicalGovernance framework of the practices in the PCN, incorporating risk managementand all other quality initiatives.
• Where required and appropriaterefer people back to other health professionals within the primary carenetwork.
• Support staff within theprimary care network with information about local voluntary and communityresources and how patients can access them.

About us

We are a leading primary care organisation that delivers high quality care from GP practices in Scarborough, York and Hull. Innovative and committed, we are at the forefront of developments within our field. We are well organised and deliver high quality care with a range of friendly and supportive staff.

Job responsibilities

This role will bepart of the Multi-Disciplinary Team (MDT) at Haxby Group. The post holder willcontribute to tackling inequalities in health and social care.

The CareCo-ordinator will be part of a team of care coordinators supporting differentcohorts of vulnerable patients including, but not limited to, residents in carehomes, people with learning disabilities, people with severe mental healthillness, newly diagnosed cancer patients, carers, people from ethniccommunities and people with long term conditions.

The post holderwill work alongside the nursing and medical teams in proactively supportingpatients to engage with annual health checks, developing support plans andsignposting and coordinating support from other agencies to improveinequalities in health.

Person Specification

• An interest in primary care
• Good communication (written and verbal)
• Work well under pressure
• Able to work as a team member
• Able to work unsupervised
• Able to use own initiative
• Be self-motivated
• Able to listen and empathise
• Negotiation and conflict resolution skills
• Hard working and willing
• Flexible and adaptable, able to work according to changing need
• Commitment to CPD

Physical Requirements

• Able to undertake the requirements of the post
• Reliable
• Flexible
• Excellent attendance record

Knowledge/Qualifications/Skills

• NVQ Level 2/3 Health and Social Care or Business Administration (or relevant experience)
• Understanding of human needs physical, emotion social
• Ability to recognise and manage risk
• Understanding of working with confidential information and an understanding of service user confidentiality
• The needs of vulnerable adults, safeguarding and the associated legislative framework
• Understanding of basic health and social care terminology
• Working in a multi-disciplinary setting
• Working with vulnerable groups of people.
• Understanding of health and social care processes
• Ability to communicate confidently with staff of all seniority levels
• Developing relationships with a wide variety of people
• Ability to deliver successful outcomes within determined timeframes
• Continuous CPD and identifying opportunities for self-development
• Understanding of the current issues facing the NHS
• Knowledge of social service structures
• Health and social care assessments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.