Primary Care Network Care Coordinator

Integrated Care System; Bournemouth; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading healthcare provider seeks a committed Care Co-ordinator to enhance patient engagement and deliver streamlined administrative support. You will work with patients and colleagues to improve service efficiency, while undertaking a range of responsibilities from managing health checks to supporting clinical audits. Prior experience with SystmOne and working in patient-facing roles is advantageous, but training will be provided.

Qualifications

• Experience with SystmOne and patient-facing roles required.
• Strong administrative skills and ability to learn quickly.
• Understanding of data analytics is advantageous.

Responsibilities

• Provide administrative support to deliver quality improvement initiatives.
• Manage digital health app dashboards and invite patients for reviews.
• Support hypertension pathways and triage patients to services.

Skills

Administrative skills

Data analytics

Patient engagement

Tools

SystmOne

MS Office

Job description

We are currently seeking a capable, enthusiastic, and committed Care Co-ordinator to join our hardworking and friendly administrative team. We require an individual who is keen to work in a person-centred way with patients and colleagues to encourage patient engagement in the quality improvement programmes, appropriately supporting those who may experience additional barriers to accessing the services.

This role is dynamic, multifaceted, and always evolving to provide streamlined administrative support for the practice team in delivering the outcomes from the Network Direct Enhanced Service (DES) Agreements. Prior experience with SystmOne and the NHS is advantageous but not mandatory.

Main duties of the job

KEY RESPONSIBILITIES

The role requires strong administrative skills and the ability to quickly learn a good working knowledge of SystmOne, including running searches to identify patient cohorts as directed by clinicians.

Responsibilities include clinical audit and evaluation related to Network DES clinical outcomes and quality improvement initiatives. Managing digital health app dashboards, inviting patients for NHS health checks, learning disability reviews, and mental health reviews.

Supporting patients with mental health issues using agreed pathways for triage to clinicians and local services. Supporting hypertension pathways, triage of blood pressure results, onboarding patients to platforms, and liaising with the Digital Transformation Lead to meet CCLIP targets.

Checking Shared Care requirements for secondary care patients, booking follow-ups or phlebotomy, monitoring Diabetes 8 Care Processes, importing data, and flagging patients needing additional support.

About us

The Panton Practice has undergone significant positive transformation over the past 18 months. We serve a diverse community of 17,200 patients with a focus on enhancing patient experience and service efficiency.

Our multidisciplinary team includes GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and dedicated Reception and Administrative staff, all committed to providing compassionate, responsive, and patient-centred healthcare.

Job responsibilities

The role requires a good working knowledge of SystmOne and understanding of the Dorset Intelligence & Insight Service (DiiS); training will be provided if needed.

Undertaking non-clinical Cancer Care Reviews via phone, monitoring diagnostic testing requirements, making Pharmrefer referrals, maintaining Spirometry waiting lists, and managing digital health dashboards.

Inviting patients for health checks, dementia reviews, learning disability reviews, and mental health reviews. Supporting the achievement of QOF and IIF targets through accurate clinical coding.

Maintaining records of NHS Digital Flags and communication adjustments for patients with disabilities, supporting Safeguarding MDTs, and monitoring diabetes care processes.

Booking structured medication reviews, supporting mental health referrals, creating referral letters, and using clinical letters to update patient records.

The role also involves working in a person-centred way to encourage patient engagement, supporting quality improvement initiatives, and contributing to a positive service-user experience.

Additional duties include supporting clinical audits, evaluations, and undertaking any other duties as required.

Person Specification

Experience

• Proficient in MS Office and electronic systems,
• Strong administrative skills and quick learner,
• Experience with SystmOne, data analytics, and working in patient-facing roles.

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to check for any previous convictions.