Primary Care Network Care Co-ordinator

Integrated Care System; Blackpool; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading primary care provider seeks a Care Co-Ordinator to assist clinical personnel in managing practice patients. The role involves patient education, administrative duties, and coordination with multidisciplinary teams. Candidates must be qualified with GCSEs in Maths and English, and have an NVQ in Health and Social Care. The ideal applicant will demonstrate excellent communication, organizational abilities, and a commitment to professional development.

Qualifications

• Experience in primary care and familiarity with QOF preferred.
• Committed to professional development.
• Capable of leading and motivating teams.

Responsibilities

• Work with patients and their families to improve understanding and develop personalized care plans.
• Assist patients in managing needs and coordinating services.
• Collaborate with GPs and primary care teams to manage caseloads.

Skills

Independent judgment

Organizational ability

Knowledge of local health pathways

Excellent communication

EMIS readiness

Education

GCSE in Maths

GCSE in English

NVQ in Health and Social Care or Management

Job description

Waterloo Medical Centre is a Primary Care provider based on Waterloo Road in Blackpool. Our services are diverse and forward-thinking, enabling us to deliver care that meets local priorities related to deprivation, chronic disease, improved access, migration from secondary care, and more efficient commissioning.

We provide high-quality general medical care to a registered list of over 12,000 patients through our dedicated team of clinical, administrative, and management professionals.

Job Summary

The Care Co-Ordinator will assist clinical personnel in caring for practice patients, including treatment, preventative care, screening, and patient education. The role also involves administrative duties. The Care Co-Ordinator acts as a communication focal point between patients and other clinical and non-clinical members of the practice.

Main Duties

• Work with patients, their families, and carers to improve understanding of health conditions and develop personalized care and support plans.
• Assist patients in managing their needs by answering queries, managing appointments, and providing information to support informed decision-making.
• Help patients access self-management education, peer support, health coaching, and other interventions to enhance health and wellbeing.
• Support patients in accessing training, employment, and benefits, including referrals to social prescribing link workers.
• Coordinate and navigate services for patients and carers, working with social prescribing link workers, health and wellbeing coaches, and other professionals.
• Collaborate with GPs and primary care teams to proactively manage a caseload, including patients with long-term conditions, and refer to other health professionals as needed.

About Us

Waterloo Medical Centre, based in Blackpool, is part of the Blackpool South Central Primary Care Network with a population of 30,000. We serve a diverse community, focusing on local priorities like deprivation, chronic disease management, and improving access to care.

We care for over 12,000 registered patients with a dedicated team of professionals.

Job Responsibilities

Title: Care Co-Ordinator

Responsible to: Primary Care Network Manager

Band: Agenda for Change Band 4

Hours: 37.5 hours per week

Additional Role Details

This role involves working closely with multidisciplinary teams within the PCN, raising awareness of shared decision-making, acting as a service champion for veterans, cancer, and digital access, and supporting the end-of-life team. The duties may evolve with changing circumstances.

Other Requirements

• Maintain confidentiality and adhere to safeguarding protocols.
• Comply with Data Protection Act 2018, Health and Safety regulations, and clinical governance standards.
• Inform management of outside employment or interests that may conflict with NHS duties.
• Follow working time regulations and promote a harassment-free workplace.
• Attend mandatory fire training and adhere to no-smoking policies.
• Subject to enhanced DBS checks and occupational health clearance.

Person Specification

Skills include independent judgment, organizational ability, knowledge of local health pathways, excellent communication, and EMIS readiness. Qualifications required are GCSEs in Maths and English, and NVQ in Health and Social Care or Management. Experience in primary care, working within multidisciplinary teams, and familiarity with QOF are preferred.

Applicants must be committed to professional development and capable of leading and motivating teams. Disclosure and Barring Service checks are mandatory.