Primary Care Network Administrator

Keswick & Solway PCN; Wigton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A primary care network in the UK seeks an organised and proactive Administrator to support its leadership team. This role involves coordinating meetings, managing schedules, and providing vital administrative assistance to enhance the delivery of healthcare services in the community. Ideal candidates should have strong communication skills and experience in administration, with a commitment to maintaining high standards of confidentiality and professionalism.

Benefits

Flexible working hours

Professional development and training opportunities

Qualifications

• Previous proven job-specific experience in an administration role (at least 12 months).
• Strong verbal communication skills to communicate with staff, patients, and professionals.
• Experience of working in the healthcare sector.

Responsibilities

• Coordinate PCN meetings and prepare agendas and reports.
• Provide diary management and administrative support to the Clinical Director.
• Assist with finance administration, processing invoices and maintaining records.

Skills

Organisational skills

Verbal communication

Problem-solving

Microsoft Office proficiency

Education

Minimum GCSE grade 9-4 in Maths and English

Experience in an administration role (at least 12 months)

Tools

Microsoft Office Word

Microsoft Office Excel

Clinical software (EMIS, Open Exeter)

Job description

Overview

Join Keswick & Solway PCN as our new Administrator!

We’re looking for an organised, proactive and motivated individual to play a key role in supporting our Primary Care Network, which brings together 7 GP practices, Integrated Care Community teams and third sector partners, serving over 41,800 patients. As our PCN Administrator, you’ll be at the heart of the leadership team, working closely with the Clinical Director, Operations Lead and practice managers to ensure our services run smoothly and deliver real benefits to local people.

This is an exciting opportunity to make a real difference in how primary care is delivered across our communities. You’ll provide vital administrative and secretarial support, act as a central point of contact for the network, and help us shape new ways of working together. In return, you’ll be part of a friendly, collaborative and forward-thinking team that values innovation and supports your growth in a role that is evolving alongside the future of local healthcare.

Main duties of the job

Key Responsibilities

Coordinate PCN meetings, prepare agendas/reports, record minutes and track actions.

Provide diary management and administrative support to the Clinical Director and Operations Manager.

Organise training events, liaise with speakers and maintain effective communication with practices.

Manage correspondence, calls and emails; ensure filing systems and staff records are accurate.

Support practice managers with system access for new PCN staff and assist with inductions.

Collate data on performance, patient feedback and activity; produce reports for PCN contracts.

Research patient demographics and health inequalities to support service development.

Provide admin support for the Covid vaccination programme, incentive schemes and enhanced services.

Assist with finance administration: process invoices, submit ARRS/ICB claims, maintain finance records and produce quarterly reports.

Build strong relationships with practices, community partners and third-sector organisations.

Represent the PCN at meetings/events and promote collaborative working.

Uphold confidentiality, GDPR and data protection standards.

Promote equality, diversity and inclusion across all work.

Take responsibility for health and safety, personal development and maintaining professional standards.

About us

Keswick & Solway PCN brings together seven GP practices Aspatria Medical Group, Caldbeck Surgery, Castlehead Medical Centre, Dalston Medical Group, Silloth Medical Group, The Croft Surgery Kirkbride, and Wigton Group Medical Practice serving a combined population of over 41,800 patients. Since 2018, we have been working collaboratively with Integrated Care Community teams and third-sector partners to make the best use of our collective skills and resources, ensuring patients receive high-quality, accessible, and joined-up care.

Our vision is clear: to empower the people of Keswick and Solway, so that they can make informed choices and take informed actions to support their quality of life and wellbeing. We do this by listening to what really matters to our communities and supporting them with personalised information, care, and options that meet their needs.

As a forward-thinking and inclusive organisation, Keswick & Solway PCN is committed to reducing health inequalities, developing innovative services, and creating opportunities for staff to thrive as part of a supportive, collaborative team. By working together, we aim to strengthen local healthcare and make a lasting difference to the lives of the people we serve.

Job responsibilities

Main Duties

Coordinate PCN meetings including agendas, reports, and updates from practices.

Record accurate minutes of PCN board and subgroup meetings; track and action outcomes.

Organise training events and liaise with speakers.

Manage diaries and appointments for the Clinical Director and Operations Manager.

Act as first point of contact for PCN queries (calls, emails, correspondence).

Support practice managers with system user accounts and induction of new staff.

Collate and analyse performance data, patient feedback, and statistics for reporting.

Research patient demographics and local health inequalities to support service planning.

Provide admin support for the Covid vaccination programme and associated reporting.

Assist with administrative tasks linked to the Impact and Investment Fund, local incentive schemes, and enhanced services.

Finance

• Assist Operations Manager with PCN finances, including invoice processing and updating spreadsheets.
• Submit ARRS and ICB claims, monitor accounts for reimbursements, and resolve queries.
• Produce quarterly finance reports in collaboration with the Operations Manager.
• Maintain accurate and auditable financial records.

Communication & Collaboration

• Develop and maintain strong knowledge of primary care and PCN priorities.
• Maintain a database of community services and contacts for use across the PCN.
• Work proactively and collaboratively with practices, partners, and stakeholders.
• Communicate effectively with patients and staff, overcoming barriers where necessary.
• Represent the PCN at meetings, forums, and events.

Administration & Professional Development

• Work independently and be administratively self-supporting.
• Provide patient-centred support in line with PCN values.
• Take responsibility for personal and professional learning and development.

Confidentiality

• Maintain strict confidentiality when handling sensitive patient and practice information.
• Ensure compliance with GDPR and the Data Protection Act at all times.

Equality & Diversity

• Uphold the equality, diversity, and rights of patients, carers, and colleagues.
• Respect privacy, dignity, and individuality in all interactions.

Health & Safety

• Take reasonable care for personal health and safety and that of others.
• Identify risks and undertake activities in a safe and responsible way.
• Follow site health and safety policies and report incidents appropriately.

Person Specification

Qualifications

• Minimum GCSE grade 9-4 (AC) including Maths and English, or equivalent
• Previous proven job-specific experience in an administration role (at least 12 months)
• Experience of setting up general office administrative systems
• Experience of working as part of a team
• Verbal communication skills ability to deal with staff, patients, the public and professionals, with strict adherence to confidentiality
• Microsoft Office Word, Excel, Outlook
• Strong verbal communication (vocabulary, pitch, tone, inflection of voice)
• Positive and self-assured body language (e.g. eye contact, confident presence)
• Ability to solve problems within area of work/knowledge
• Ability to work under pressure and manage varied tasks in a changing environment
• Accurate and thorough approach
• Flexible approach to a wide variety of tasks
• Flexibility with working hours (e.g. shifts, holiday cover)
• Willingness to undertake training outside normal working hours
• Interest in and aptitude for learning new skills and challenges
• Ability to attend practice and external meetings as required
• Comfortable working to agreed objectives
• Ability to work without supervision and manage own workload
• Strong appreciation for compassionate working across the PCN and neighbourhood teams
• Awareness of diversity issues; works in a positive, non-discriminatory way
• Self-motivated
• Current valid UK driving licence
• Experience of coding financial and clinical data
• Experience of working in the healthcare sector
• Experience of adapting in a continuously developing environment
• Clinical software skills (EMIS, Open Exeter, PCSE)
• Organisational and problem-solving skills
• Report and letter writing skills
• Statistical/data analysis skills
• Knowledge of local demographics, health inequalities and wellbeing priorities
• Awareness of Primary Care Network Direct Enhanced Services
• Microsoft Office PowerPoint
• Ability to apply set procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Part-time,Flexible working,Compressed hours