Primary Care Navigator

Integrated Care System; Nottingham; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading healthcare provider seeks two Primary Care Navigators in Nottingham to support front-of-house operations and provide administrative assistance. This role requires flexibility, strong communication skills, and a commitment to patient care, contributing to a team focused on supporting the community's health needs.

Benefits

Flexible working opportunities

Training and development

Qualifications

• Experience in a customer care role and working within the NHS context.
• Ability to manage patient communication with professionalism and empathy.

Responsibilities

• Front desk reception duties including greeting patients and answering calls.
• Booking appointments and managing patient queries.

Skills

Customer care experience

Good Communication

Good Interpersonal skills

Flexibility

Reliability

Friendly/Approachable

Education

Good General Education

Read, write and Speak alternative languages

Tools

SystmOne

AccuRx

Job description

We're looking for 2 Primary Care Navigators (22hrs each per week) who are:

• Multi-skilled and confident working in a fast-paced environment
• Resilient, flexible, and able to adapt to changing demands
• Experienced in SytmOne (preferred)
• A true team player with a can-do attitude and strong attention to detail
• Highly motivated and enthusiastic

Main duties of the job

• Front desk reception duties including greetingpatients and answering calls.
• Booking appointments and managing patient queries.
• Handling administrative tasks and supportingclinical and other staff.
• Maintaining confidentiality and professionalism atall times.

About us

Aspley Medical Centre is based in Aspley Nottingham and we offer Primary Care Medical Services to a list size of just under 9,000 patients.

We have strong work ethics and our team are welcoming in an inclusive team environment. We offer flexible and rewarding opportunities with training and development.

If you are commited to helping support excellent patient care and want to be part of a dedicated and friendly GP Practice, we'd love to hear from you. Please see attached Job Summary for more details.

Job responsibilities

Job responsibilities:

To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Aspley Medical Centre. The Primary Care Navigator is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.

Main Duties and Responsibilities:

• Greet patients and visitors politely and professionally
• Answer telephone calls, manage queries and transfer calls as necessary
• Book, amend and cancel appointments via SystmOne
• Deal with requests for urgent appointments and signpost appropriately
• Handle face-to-face, telephone and online queries in a calm and efficient manner
• Ensure all messages and communications are accurately recorded and passed on to the appropriate staff

Administration Duties

• Manage incoming and outgoing correspondence, including scanning and filing
• Assist with prescription requests, referrals, and online communications
• Process tasks and messages via AccuRx, Communication Annex and Emails
• Update patient records accurately in line with GDPR and confidentiality policies
• Maintain the reception and waiting room area in a tidy and welcoming condition

Systems and Software

• Confidently use SystmOne, AccuRx and Emails
• Carry out regular checks on appointment books, clinics, and tasks
• Support clinical and management staff in the smooth operation of daily workflow

Teamwork and Flexibility

• Be willing to work flexibly to cover sickness or annual leave when required
• Attend regular team meetings and training sessions
• Maintain good working relationships with colleagues and clinical staff
• Respect the roles of others and work collaboratively

Person Specification

Qualifications

• Qualifications
• Good General Education
• Read, write and Speak alternative languages
• Customer care experience

Experience

• Understanding of NHS and working as part of a team
• Good Communication
• Good Interpersonal skills
• Reliability
• Flexibility
• Friendly/Approachable
• Punctual good timekeeping
• Previous customer Care Knowledge
• Evidence of previous experience of using essential skills
• Able to deal with difficult situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,246.49 to £24,872.21 a yearpay is pro-rata