Primary Care Manager

Yarm Medical Practice are looking for an enthusiastic and forward-thinking Primary Care Manager to join their friendly and proactive Practice Team.

We are looking for a Manager to lead and inspire the team, to work towards improving Practice efficiencies and enhancing the patient experience.

This position is for up to 30 hours per week. Applications via CV will also be welcomed.

There is a high level of expectation within this role and so the candidate must be confident at making a real impact.

THIS IS A GREAT OPPORTUNITY TO STEP UP WITH CONFIDENCE if you have established extensive Primary care background.

Main duties of the job

The Primary Care Manager will independently manage and co-ordinate all aspects of the day-to-day functionality, motivating and managing staff, optimising efficiencies to ensure the organisation achieves its long-term strategic objectives in a safe and effective environment.

The Primary Care Manager is a new addition to the management team, arising from splitting the current Practice Manager's duties.

About us

We are a premises-owning, five Partner, training practice with a growing list size, currently around 15,000. We have three Salaried GPs, a Clinical Pharmacist, two Advanced Care Practitioners, two Nurse Practitioners, three Practice Nurses, one Nursing Associate and two Healthcare Assistants, and a strong close-knit administrative team providing clinical support.

As well as the Practice staff, patients can also access additional roles including Social Prescribers, Adult and Child Mental Health Workers, Physicians Associate and First Contact Practitioners through BYTES Primary Care Network.

We have a strong reputation as a teaching and training Practice. We share our passion for Primary Care through providing placements for sixth form students, teaching all years of medical/nursing students, allied health professionals and GP Registrars. Each week we provide "clinical huddle" as well as "lunch and learn" for all staff, covering topic areas such as menopause, dementia awareness and self-defense.

We are strongly embedded in our local community. Over the last few years, we have participated in Yarm Fun Run, organised and held community public health awareness days (for cancers and CPR training), and held Open Days for school students interested in a medical career.

Job responsibilities

The Primary Care Manager will be responsible for:

1. Overseeing the day-to-day running and efficiencies of the organisation, ensuring staff achieve their primary responsibilities
2. HR responsibility of all clinical and administrative staff
3. Direct line management of staff
4. Managing the recruitment and retention of staff; developing, implementing and embedding an effective succession plan
5. Ensuring that all staff undertake a robust induction process, including Practice staff and PCN staff
6. Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
7. Developing, implementing and embedding an effective staff appraisal process
8. Implementing effective systems for the resolution of disciplinary and grievance issues
9. Maintaining an effective overview of and ensuring compliance with HR legislation
10. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
11. Coordinating the reviewing and updating of all organisation policies and procedures
12. Adopting a strategic approach to the management of all patient services matters including complaints
13. Developing, implementing and embedding an effective communication strategy (internal and external)
14. Ensuring the organisation maintains compliance with its NHS contractual obligations
15. Actively encouraging and promoting the use of patient online services
16. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis
17. Maintaining the organisation and NHS choices websites
18. Liaising at external meetings as required
19. Marketing the practice appropriately
20. Managing/supporting the management of the Patient Participation Group
21. Effectively managing/supporting the management of all complaints in line with current legislation and guidance
22. Coordinating management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training
23. Ensuring compliance with IT security and IG

Person Specification

Experience

• Experience of working with the general public
• Experience of HR skills
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications

• Leadership and/or management qualifications
• Good standard of education with excellent literacy and numeracy skills.
• Healthcare or business qualification

Knowledge and skills

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.