Primary Care Facilitator

LA International Computer Consultants Ltd; Pontypool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare IT services provider is seeking a candidate to support the implementation of digital technologies for Primary Care stakeholders in Wales. Responsibilities include coaching, monitoring service requests, and maintaining communication with stakeholders. Essential qualifications include a degree or equivalent experience. The role offers a chance to contribute to primary care digital services and requires strong customer service skills.

Qualifications

• Good knowledge of Primary Care systems and suppliers.
• Commitment to professional development.
• Knowledge of NHS standards and Information Governance.

Responsibilities

• Support implementation of digital technologies in Primary Care.
• Monitor service requests and act as escalation point.
• Provide regular reports on IT service effectiveness.

Skills

Customer service in Primary Care

Project delivery in Primary Care

Coaching and mentoring

Education

Degree or equivalent experience

Job description

Responsibilities

• Supporting the implementation of national or local initiatives by delivering digital technologies to a broad range of Primary Care Stakeholders
• Coach and mentor Primary Care Stakeholders in adopting new digital technologies
• Build relationships with Primary Care Stakeholders to effectively manage their digital service needs
• Monitor service requests and act as an escalation point for Primary Care Stakeholder issues, liaising with DHCW, Health Boards and Suppliers, as necessary
• Establish and maintain effective two way written and verbal communication with all Stakeholders
• Providing regular reports to Stakeholders on the progress and effectiveness of the IT services provided, ensuring compliance to the national standards and best practice is adopted
• Contribute to the development of project plans which identifies resources, critical paths, and risks

Qualifications

Essential criteria

• Degree level or equivalent qualification or able to demonstrate equivalent experience.
• Commitment to continuing professional development for self.
• Good knowledge and understanding of Primary Care systems and suppliers.

Desirable criteria

• Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security.
• Knowledge and understanding of the role of DHCW.
• Working knowledge of Clinical Terms.

Skills and Experience

Essential criteria

• Experience of delivering customer services in a Primary Care setting.
• Experience in delivering projects in a Primary Care setting.

Desirable criteria

• Presenting to small groups.