Primary Care Centres Operational Team Lead

Integrated Care System; Enfield; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading healthcare provider in Enfield is seeking a Primary Care Centres Operational Team Lead to enhance the delivery of integrated urgent care services. The successful candidate will oversee non-clinical operations, ensuring high-quality service and compliance with standards while also managing the performance of staff across various locations. This role offers a competitive salary and the opportunity to contribute to patient care across the community.

Benefits

NHS pension scheme

NHS discounts

Employee Assistance Programme

Professional development opportunities

Qualifications

• Previous experience in IUC or healthcare setting.
• Experience of team supervision or line management.
• Knowledge of local primary care services.

Responsibilities

• Support Service Manager in delivery of integrated urgent care services.
• Line management of operational staff including recruitment.
• Ensure compliance with policies and performance targets.

Skills

Exceptional communication skills

Calm under pressure

Organised with effective time management skills

Problem-solving

Customer service

Education

GCSE level

Functional skills in literacy, numeracy and IT

Tools

Microsoft Office

Adastra

Job description

Primary Care Centres Operational Team Lead

Please note:This is a rolling advert and applications will be reviewedas they are received. We reserve the right to close this vacancy early if asufficient number of applications are received or if the post is filled. Youare advised to submit your application as soon as possible to avoiddisappointment.

LCW are looking for one Primary Care Centre (PCC) Operational Team Lead to join their clinical operations team. This role will support the Service Manager and Deputy Service Manager in the planning, day-today delivery,and development of the non-clinical components of the Integrated Urgent Care Service.

The post holderwill require flexibility for the hours and be able to travel between the various locations of work across the LCW sites to meet the needs of theservice. This includes a 3-week rolling shift pattern which includes some weekend work and OOH cover.

Main duties of the job

The Primary Care Centre (PCC) Operations Team Leader will work closely with the Service Manager / Deputy Service Manager toensure the delivery of a safe, high-quality, cost-effective service. They will have ultimate accountability forensuring the areas within their specific responsibility (PCC Receptionists) are fitfor purpose, safely resourced, and well managed.

They will be expected to work with other functions toensure that the service delivered is of a high-quality. This will include ensuring policies and procedures areadhered to and the relevant KPIs are monitored and achieved.Areas of concern will be addressed and/or improved as necessary.

Where LCW has additional or secureservice lines such as extended access, or other similar functions procured in their locality they will assumeresponsibility and oversight of the same to drive forward efficiencies and optimise the workflow.

About us

London Central & West is a clinically led, social enterprise provider of integrated urgent care services to the NHS. We are proud that every penny we are paid to deliver services is reinvested in our people and in developing innovative models of urgent and unscheduled care. We work in partnership with NHS Trusts across northwest, north central, and northeast London, caring for up to 4.5 million patients each year.

LCW have an extensive background in providing high quality and patient centred care services across London. In addition, we work with NHS Trusts to provide Urgent Care at hospitals, from GPs to frontline receptionists.

As part of our benefits package, we offer the ability to join the NHS pension scheme and offer an extensive range of NHS discounts. We also have an Employee Assistance Programme and are keen to support staff in their continued professional development.

Our staff make a real difference in the lives of local communities, join us to see for yourself.

Job responsibilities

Working Hours:

14:00 - 22:00 with travel to other LCW sites required.

The Primary Care Centre Operations Team Leader will be responsible for:

• Supporting the Service Manager and Deputy Service Manager in the delivery and performancemanagement of the Integrated Urgent Care service.
• Deputising for the Service Manager or Deputy Service Manager as required.
• Assisting with daily monitoring and delivery of access targets and KPIs.
• Supporting the Service Manager and Deputy Service Manager to deliver the Services to agreed qualitystandards ensuring that processes and systems are compliant with external requirements (CQC)
• Being responsible for the day-to-day performance of all staff across the service.
• Line management of a team of operational staff, including the recruitment and retention of staff and performance management.
• Supporting the Service Manage and Deputy Service Manager with the completion of relevant parts ofthe monthly LAG Report as directed.
• Ensuring issues relating to GPs providing services to LCW are addressed in real time, such astimekeeping, professional conduct and non-clinical grievance matters. Escalate concerns to theClinical Director and rota team as appropriate.

Person Specification

Experience

• Previous experience working within IUC or previous experience working within a health care setting, or other customer services/patient facing environment.
• Experience of managing data collection and report writing.
• Experience of team supervision or line management.
• Experience of working in primary care.
• Knowledge of local primary care services including key stakeholders.

Qualifications

• Qualified to GCSE level
• Functional skills in literacy, numeracy and IT.

Skills

• Ability to effectively work on and manage many priorities at one time.
• Exceptional communication skills
• Competent in the use of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Understands the principle of confidentiality and can work accordingly to maintain
• confidentiality.
• Strong commitment to customer service and satisfaction.
• Calm under pressure, able to use initiative and make decisions.
• Demonstrable attention to detail and follow through
• Able to problem solve.
• Organised with effective time management skills.
• Experience of Adastra

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£29,870 to £32,960 a yearDepending on experience, plus unsocial hours enhancements