Primary Care Administrator (EMIS Specialist and Reception)

Integrated Care System; London Borough of Redbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

An Integrated Care System based in Redbridge is looking for a Primary Care Administrator with strong EMIS skills. This role supports clinical and administrative teams while ensuring accurate patient data management. The ideal candidate will be proactive, detail-oriented, and experienced in NHS settings.

Qualifications

• Significant experience working in NHS primary care.
• Advanced skills using EMIS Web.
• Working knowledge of QOF and clinical searches.

Responsibilities

• Process referrals using the NHS e-Referral Service (ERS).
• Manage appointments, cancellations, registrations via EMIS.
• Ensure data accuracy and contribute to data quality initiatives.

Skills

Communication

Customer Service

Attention to Detail

Multitasking

Data Management

Education

GCSE grade A to C in English and Maths

Tools

EMIS Web

NHS e-Referral Service (ERS)

Job description

Primary Care Administrator (EMIS Specialist and Reception)

We are seeking a pro-active and very experienced EMISWeb user to join our team as a Primary Care Administrator withintegrated reception responsibilities. This is a key role within thepractice, supporting the clinical and administration team and ensuring the smooth flow of patientservices, data management, and referral processes. The ideal candidate willhave significant experience working in NHS primary care and advanced skills using EMIS Web, the NHS E-Referrals Service (ERS) and QOF / clinical searches. You will play a vital role in ensuring the smooth operation of accurate data handling and support for both the clinical team and management.

Main duties of the job

Deliver a professional and empathetic service.

Process referrals using the NHS e-Referral Service (ERS).

Support the management of chronic disease recall systems.

Run and interpret clinical searches to support QOF, audits, and reviews.

Provide reception cover and support the wider administrative team as needed.

Manage appointments, cancellations, registrations, prescription requests, and general queries via EMIS.

Ensure data accuracy and contribute to data quality initiatives.

Liaise with GPs, nurses, and external services to support patient care.

Handle registrations, deductions, and patient enquiries efficiently.

About us

The Shrubberies Medical Centre is a small, friendly GP surgery located in South Woodford, offering personalised care and attention to all our patients. With a registered list of approximately 8,500 patients, we pride ourselves on providing accessible, patient-centred care in a supportive and welcoming environment.

We are committed to delivering high-quality healthcare through a collaborative, multidisciplinary approach. In addition to our experienced team of GPs and an Advanced Nurse Practitioner (ANP), we are supported by a dedicated group of professionals including:

Social Prescriber

This wider team allows us to provide holistic, timely, and proactive care, addressing both medical and social needs within our patient population.

We are open five days a week (Monday to Friday) and also offer extended access to care during evenings, weekends, and bank holidays via our local network. This ensures our patients can access medical advice and treatment at a time that suits them best.

At The Shrubberies Medical Centre, we strive to deliver safe, effective, and compassionate care, placing patients at the heart of everything we do. We have a supportive and inclusive team culture.

Ongoing training and development

Job responsibilities

Primary Care Administrator (EMIS Specialist &Reception)

Job Summary

Weare seeking a pro-active and very experienced EMIS Web user to join our team asa Primary Care Administrator with integrated reception responsibilities. Thisis a key role within the practice, supporting the clinical and administrationteam and ensuring the smooth flow of patient services, data management, andreferral processes. The ideal candidate will have significant experienceworking in NHS primary care and advanced skills using EMIS Web, the NHSE-Referrals Service (ERS), QOF / clinical searches and receptionexperience. You will play a vital rolein ensuring the smooth operation of accurate data handling and support for boththe clinical team and management.

Main Duties of the Job

Deliver a professional and empathetic service.Process referrals using the NHS e-Referral Service(ERS).Support the management of chronic disease recallsystems.Run and interpret clinical searches to support QOF,audits, and reviews.Provide reception cover and support the wideradministrative team as needed.Manage appointments, cancellations, registrations,prescription requests, and general queries via EMIS.Ensure data accuracy and contribute to data qualityinitiatives.Liaise with GPs, nurses, and external services tosupport patient care.Handle registrations, deductions, and patientenquiries efficiently.

Full Job Description

Job Title Reception& EMIS Specialist / Primary Care Administrator

Reports to PracticeManager

Accountable toGP Partners

Job Purpose

This role is tosupport the administrative and clinical teams. The postholder will providehigh-quality administrative assistance and patient-facing services whileensuring the integrity of patient data and the smooth operation of thepractice's clinical systems.A strong working knowledge of EMIS Web, the e-Referral Service (ERS), andQOF-related activity is essential.

Key Responsibilities

• EMIS Web & ClinicalData Support
• Ensure accurate and consistent data entry on EMIS Web.
• Update patient records in line with clinical and administrativeguidance.
• Run and manage clinical searches and audits (QOF, recalls, etc.).
• Use EMIS protocols/templates to support clinicians and care pathways.
• Validate and correct coding for long-term condition registers.
• Reception Duties(supporting ad hoc)
• Greet patients and visitors in a professional, courteous manner.
• Manage incoming calls, appointment bookings, cancellations, and queries.
• Register new patients, process changes, and manage deductions.
• Maintain confidentiality and uphold excellent customer servicestandards.
• Monitor appointment demand and escalate issues where appropriate.
• Referrals andAdministrative Support
• Process referrals using NHS e-Referral Service (ERS) according toprotocol.
• Track and follow up referrals to ensure completion and continuity ofcare.
• Support administration of screening invites and chronic disease reviews.
• Participate in data quality initiatives and contribute to systemimprovement.
• Communicate effectively with colleagues across clinical and admin teams.
• Attend team meetings and participate in training as required.
• Provide flexible cover during periods of staff absence or increaseddemand.
• Uphold health and safety, safeguarding, and data protection policies.

Job description

Job responsibilities

Primary Care Administrator (EMIS Specialist &Reception)

Job Summary

Weare seeking a pro-active and very experienced EMIS Web user to join our team asa Primary Care Administrator with integrated reception responsibilities. Thisis a key role within the practice, supporting the clinical and administrationteam and ensuring the smooth flow of patient services, data management, andreferral processes. The ideal candidate will have significant experienceworking in NHS primary care and advanced skills using EMIS Web, the NHSE-Referrals Service (ERS), QOF / clinical searches and receptionexperience. You will play a vital rolein ensuring the smooth operation of accurate data handling and support for boththe clinical team and management.

Main Duties of the Job

Deliver a professional and empathetic service.Process referrals using the NHS e-Referral Service(ERS).Support the management of chronic disease recallsystems.Run and interpret clinical searches to support QOF,audits, and reviews.Provide reception cover and support the wideradministrative team as needed.Manage appointments, cancellations, registrations,prescription requests, and general queries via EMIS.Ensure data accuracy and contribute to data qualityinitiatives.Liaise with GPs, nurses, and external services tosupport patient care.Handle registrations, deductions, and patientenquiries efficiently.

Full Job Description

Job Title Reception& EMIS Specialist / Primary Care Administrator

Reports to PracticeManager

Accountable toGP Partners

Job Purpose

This role is tosupport the administrative and clinical teams. The postholder will providehigh-quality administrative assistance and patient-facing services whileensuring the integrity of patient data and the smooth operation of thepractice's clinical systems.A strong working knowledge of EMIS Web, the e-Referral Service (ERS), andQOF-related activity is essential.

Key Responsibilities

• EMIS Web & ClinicalData Support
• Ensure accurate and consistent data entry on EMIS Web.
• Update patient records in line with clinical and administrativeguidance.
• Run and manage clinical searches and audits (QOF, recalls, etc.).
• Use EMIS protocols/templates to support clinicians and care pathways.
• Validate and correct coding for long-term condition registers.
• Reception Duties(supporting ad hoc)
• Greet patients and visitors in a professional, courteous manner.
• Manage incoming calls, appointment bookings, cancellations, and queries.
• Register new patients, process changes, and manage deductions.
• Maintain confidentiality and uphold excellent customer servicestandards.
• Monitor appointment demand and escalate issues where appropriate.
• Referrals andAdministrative Support
• Process referrals using NHS e-Referral Service (ERS) according toprotocol.
• Track and follow up referrals to ensure completion and continuity ofcare.
• Support administration of screening invites and chronic disease reviews.
• Participate in data quality initiatives and contribute to systemimprovement.
• Team Collaboration
• Communicate effectively with colleagues across clinical and admin teams.
• Attend team meetings and participate in training as required.
• Provide flexible cover during periods of staff absence or increaseddemand.
• Uphold health and safety, safeguarding, and data protection policies.

Person Specification

Essential

NHS primary care experience

Proficient in EMIS Web

Experience with NHS e-Referral Service (ERS)

Working knowledge of QOF and clinical searches

Excellent communication and customer service skills

High attention to detail and data accuracy

Ability to multitask and work under pressure

Familiarity with GDPR and NHS data protection standards

Desirable

Knowledge of medical terminology and coding

Experience managing patient recalls and registers

Additional Information

All staff mustmaintain confidentiality and comply with practice policies at all times.

Regulartraining and appraisal will support professional development.

How to Apply

Apply via NHS Jobs with your CV and supporting statement, outlining how you meet the essential and desirable criteria.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Competent and confident when liaising with patients or clinicians, including in challenging or emotionally sensitive situations.
• Willingness to support quality improvement and contribute to service development initiatives.
• Familiar with AccuRx and document workflow tools.
• Experience in a busy reception setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.