Presentation Operations Manager

ABM UK; City of Edinburgh; On-site; GBP 45,000; Full time

Job summary

A leading company in facility management is seeking a Presentation Operations Manager for the St James Quarter in Edinburgh. This role encompasses overseeing cleaning operations, managing a dedicated team, and implementing strategic initiatives to enhance guest experience. Ideal candidates will possess strong leadership and communication skills, alongside proven operational management experience.

Benefits

24/7 GP access

Mental Health support

Get Fit Programme

Cycle to work scheme

Qualifications

• Proven experience in operational management required.
• Experience in developing and managing teams essential.
• Familiarity with Microsoft Office applications necessary.

Responsibilities

• Lead the Cleaning / Presentation team to ensure operational excellence.
• Oversee daily cleaning operations and manage team performance.
• Ensure compliance with Health and Safety standards.

Skills

Operational Management

Team Leadership

Communication Skills

Crisis Management

Education

Experience in managing and coordinating teams

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

LOCATION: St James Quarter, Edinburgh

HOURS: 40 hours per week, 5 DAYS OVER 7

SALARY: £45,000 per annum

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department [e-mail]. We're here to help!

ROLE OVERVIEW AND PURPOSE

St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel.

Purpose of the role

The Presentation Operations Manager is a key management role responsible for the world class cleaning operation at St James Quarter (SJQ). Overseeing the daily running of SJQ from a cleaning and presentation perspective to ensure a welcoming, clean and safe environment whilst working closely with all teams and achieving the highest standards and positive interactions with customers. The Presentation Operations Manager is responsible for the implementation of the strategic direction for Cleaning Operations on site, managing the operating model including overall building presentation, future developments of the quarter and engaging and managing the cleaning team all with a focus on enhancing guest experience. The Presentation Operations Manager must be a leader and a role model to the cleaning team on site who work on a shift basis 24 hours per day, 7 days a week.

KEY RESPONSIBILITIES

§ Lead the Cleaning / Presentation team, with the support of a Deputy Manager and Supervision team, to ensure there is a positive, motivational, supportive working environment.

§ Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete

§ Ensuring excellence for Cleaning operations throughout SJQ includes, but not limited to:

- Security, Health and Safety and compliance

- Cleaning standards

- Colleague Grooming and presentation

- Guest and Staff Interaction & Staff courtesy

- Ambience of St James Quarter

- Best Practice and Innovation

§ Focus on strategic planning and implementation of best practice initiatives and innovation ensuring we remain at the forefront of cleaning and operational practices.

§ Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report on monthly

§ Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all

§ Delivery excellent leadership, communication and motivation to the site-based team including communicating daily so that a sound communication channel exists in order that team goals can be achieved.

Team Management

§ Lead and support a number of direct reports, including holding regular one-to-ones, and creating development plans for the team as well as work alongside HR and Learning and Development teams to deliver Guest Experience training for all colleagues and participate, where necessary.

§ Be part of duty management rota.

§ Work with the Senior leadership teamandOperations management team to forward plan staffing ensuring capacity is met, with particular attention paid to how the service is scaled during peak without sacrificing on SLAs.

Communication

§ Ensure effective operational communication including meetings, handovers and reporting.

§ Attend weekly/monthly business progress meetings and team meetings as required.

Brand Enhancement

§ Ensure close liaison with the senior leadership team including Operational Management, Retail & Hospitality, Technical Services, Marketingand Business Development Manager, to understand team involvement and requirements for aspects of SJQ

§ Consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.

§ Satisfy guest expectations of value by understanding the relative importance they place on quality of services and facilities.

Background & Skills

§ Able to manage complexity and able to deliver with short deadlines.

§ Ability to work in a team environment and autonomously. High energy, calm under pressure, real team player.

§ Demonstrates drive, resilience, open and innovation when working in a dynamic and fast paced environment. Decisive and collaborative in equal measures.

§ Experience in managing and coordinating crisis and emergency response.

§ Excellent verbal, written, interpersonal & communication skills.

REQUIRED SKILLS AND EXPERIENCE

Requirements – Qualifications

§ Microsoft Outlook, Word, Excel, PowerPoint.

§ Proven experience in operational management

§ Proven experience in developing others.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visitwww.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.