Prescription Coordinator - Full Time - 37.5 hours per week

NHS; Eastbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

An exciting opportunity to join NHS as a Prescription Coordinator. In this role, you will ensure efficient management of prescriptions while maintaining high standards of patient care. The position requires strong organizational skills and the ability to work collaboratively within a busy healthcare environment. Enrol in the NHS Pension Scheme and enjoy a positive workplace culture focused on personal and professional development.

Benefits

NHS Pension Scheme

Management support

Health and Wellbeing support programme

Professional development opportunities

Open, caring and positive culture

Qualifications

• Educated to GCSE level or equivalent.
• Experience in healthcare and administration.
• Strong IT and communication skills.

Responsibilities

• Oversee the prescription management process.
• Generate and analyze prescription reports.
• Work collaboratively with multidisciplinary teams.

Skills

Communication

IT Skills

Time Management

Problem Solving

Education

GCSE Mathematics (C or above)

GCSE English (C or above)

NVQ Level 2 in Health and Social Care

Tools

Office Software

Outlook

Job description

Prescription Coordinator - Full Time - 37.5 hours per week

The Prescription Co-ordinator will play a key role in overseeing the end-to-end process of prescription management, working closely with the Office Managers to ensure all systems and procedures are delivered efficiently, accurately, and in a timely manner. A focus on continuous improvement will be central to the role, supporting the practice in maintaining high standards of patient care and safety.

The post holder will also provide support to the wider multidisciplinary team, contributing to the achievement of the practices strategic goals.

This role requires a proactive, well-organised individual who can prioritise their own workload effectively while working collaboratively as part of a team in a busy, dynamic environment.

Main duties of the job

The following outline the key duties of the Prescription Co-ordinator.

• Provide training and ongoing support
• Maintain overall responsibility for the secure storage, handling, and processing of FP10 prescriptions, ensuring regular audits are completed.
• Liaise with Office Managers regarding the allocation of staff for prescription-related duties
• Generate and analyse reports
• Monitor and review prescription processing targets
• Assist Office Managers in overseeing prescription-related tasks, including monitoring electronic task lists, managing emails, and handling general prescription queries.
• Address prescription concerns and issues promptly to prevent escalation and minimise the risk of formal complaints.
• Provide additional support to admin teams and Office Managers by answering telephone queries especially during busy periods.
• Support the continuous review and improvement of the Prescription Protocol by providing feedback and reporting any issues or incidents related to prescription processing
• Escalate complex or unresolved issues to the Line Manager or Practice Managers as appropriate.
• Build strong working relationships with community pharmacies to ensure smooth coordination in the supply of prescribed items
• Work collaboratively with clinicians to resolve complex prescription and medication queries, ensuring patient-centred care is prioritised.

About us

About Victoria Medical Centre

We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN. A branch surgery and separate open access mental health hub in the Foundry, both located in the towns main shopping centre.

Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.

Benefits of working at Victoria Medical Centre:

• Enrolment to the NHS Pension Scheme
• Management support
• Free access for all staff and their family to our Health and Wellbeing support programme
• Personal and professional development opportunities
• Open, caring and positive culture
• Friendly, supportive team

Job responsibilities

Full job description available upon request - main duties of the Prescription Coordinator position are detailed above.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Knowledge and Skills

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedures

Experience

• Experience of working with the general public
• Experience of working in a health care setting
• Experience as working as an administrator in a GP practice
• Experience of working with prescriptions paper and electronic

Other requirements

• Willingness to undertake further training and development
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.