Prescription Coordinator

Montu UK; Winnersh; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a dynamic Prescription Coordinator to join their operations team. This role is pivotal in enhancing patient experiences by managing queries, maintaining health records, and ensuring efficient medication dispensing. With a focus on patient care, the ideal candidate will thrive in a fast-paced, regulated environment, contributing to the foundation of a growing team. This position offers a unique opportunity to be part of a mission-driven organization dedicated to improving lives through cannabis therapies. If you're passionate about healthcare and eager to make a difference, this role is for you!

Benefits

25 days annual leave (increases to 30 after 1 year)

Cycle to work scheme

Company pension plan

Career growth opportunities

Qualifications

• 2+ years of experience, preferably in healthcare.
• Strong attention to detail and IT proficiency required.

Responsibilities

• Answer patient queries and maintain electronic health records.
• Work with pharmacy teams to ensure smooth medication delivery.
• Support operational and clinical recruitment and onboarding.

Skills

Attention to detail

IT proficiency

Ability to work under pressure

Education

2+ years of work experience

Experience in a healthcare environment

Job description

Montu is a leading cannabis company with operations in Europe and Asia-Pacific. We facilitate access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care.

Our mission: Improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalized in more than 50 countries across the world over recent years, unlocking a huge potential for medical & wellness markets. As one of the fastest growing businesses in the industry, Montu is now actively looking to expand the team to take the company to the next level in the UK.

Role Description

The role of the Prescription Coordinator is onsite at our Reading office and sits within the operations team. The role requires a dynamic and patient-centric individual who wants to help Montu patients and clinicians get the best out of the service. The candidate will be part of the UK founding team and help establish the operations and patient-facing team:

Responsibilities will include but not be restricted to:

1. Answering patient queries by telephone and email
2. Maintain patients’ electronic health records
3. Maintaining full and accurate record of prescriptions
4. Work closely with the pharmacy and clinical teams to ensure smooth dispensing and delivery of medication to patients
5. Updating patients with any changes in their prescription
6. Working with partner pharmacies to ensure prescriptions sent externally are delivered and dispensed correctly
7. Support operational and clinical recruitment and onboarding
8. Collate feedback and liaise with Head of Governance on complaints and compliments
9. Report incidents and significant events and liaise with Head of Governance on incidents and significant events
10. Support clinicians working in the service with operational queries
11. Liaise with product and tech support team on technical issues
12. Work closely with line manager and wider team on service improvement
13. Attend work related meetings as required
14. To maintain all mandatory training and familiarity with company policies and SOPs
15. Shift-based and flexible working may be required from time to time

Skills, Experience, and Qualification:

1. 2 plus years of work experience
2. Working in a healthcare environment advantageous but not essential
3. Excellent attention to detail
4. Good understanding of working in a highly regulated industry and following policies and SOPs
5. High level of IT proficiency
6. Ability to work under pressure

Perks & Benefits:

1. £28,000pa
2. 25 days annual leave - increases to 30 days after 1 year’s service
3. Cycle to work scheme
4. Company pension plan
5. Career growth and professional development opportunities

Compensation Range: £28K