Prescription Clerk/Trainee Dispenser

NHS; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent medical practice in Norwich seeks a Prescription Clerk/Trainee Dispenser to manage prescription requests and enhance patient care. The ideal candidate will possess excellent communication and interpersonal skills, be capable of working within a team, and have experience in a Dispensary environment. This role offers training and the opportunity to assist in ensuring continuity of care for patients. Join a committed team dedicated to providing quality service.

Qualifications

• Experience dealing with the public/patients.
• Ability to work as part of a team.
• Ability to work without direct supervision.

Responsibilities

• Process repeat prescription requests accurately and timely.
• Maintain accurate records within the Systmone system.
• Communicate effectively with patients and healthcare providers.

Skills

Excellent communication skills

Interpersonal skills

Time management

IT skills

Customer care

Education

Level 2 Dispensary Training

Tools

SystmOne

Job description

The role of our Prescription Clerk/ Trainee Dispenser is a rewarding role and works very closely with our Patient Coordinator's which is very much the heart of Marriott's Medical Practices. This role would be ideal for someone who already has experience in prescription management.

Building relationships with our patients helps enable us to gain a full understanding of their medical needs and requirements. Developing a good rapport with external teams such as our local pharmacies, home visiting team, care homes, community nurses and other multi-disciplinary services to assist with continuity of care and support to our patients.

Main duties of the job

We are looking for a person with excellent customer service, communication, interpersonal and time management skills to join our friendly and Dispensary Team. The successful candidate will have a good level of general IT skills and demonstrate an aptitude for learning new skills and adapting to change. Previous experience of working in General Practice is not essential.To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel.

Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the organisation are met.

About us

Marriott's Medical Practices is a combination of two surgeries, Bacon Road Surgery and Taverham Surgery (Dispensing practice) with a combined patient base of over 13,000 patients.

We are a training branch and work closely with the UEA, teaching 1st, 2nd and 4th year Medical Students.

Our Dispensary team is led by an Dispensary Supervisor who is on hand to help, give support and will conduct the induction training when you first join the team.

Job responsibilities

We have a friendly and supportive team who are passionate about providing top quality service to our patients across Taverham Surgery and Bacon Road Surgery.

We offer a two-week induction whereby you will have time with our team to gain a good understanding of how the practice operates and will be enrolled to complete a NVQ Level 2 Dispensary Course.

The post-holder should recognise the importance of effective communication within the team, patients and other healthcare professionals.

• Ensure accurate documentation within patient records via Systmone.
• Monitor and respond to online communications via our online system, Systmconnect.
• Process repeat prescription requests received by phone, email, fax, post, slips and the online access system, in accordance with practice protocol.
• Produce prescriptions for the GP to sign in an acceptable timeframe.
• Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.
• Generate requests for medication on behalf of the patient for non-repeat items.
• Actively encourage patients to reconcile medications to facilitate monthly collections.
• Act upon compliance issues, liaising with the appropriate clinicians.
• Discuss with patients their requirements, encouraging patients to order only what they require.
• Ensure medication reviews are arranged by maintaining an accurate recall system.
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients.
• Always maintain accurate records, including appropriate coding entries.
• Deal with all prescription related enquiries in a timely manner. Record and report adverse effects accurately and appropriately, informing the practice manager immediately..
• Data input onto the clinical IT system.
• Carry out system searches as requested.
• Always maintaining a clean and safe working environment.
• In addition to the primary key responsibilities, the Prescription Clerk may be requested to:
• Support the [Clinical Pharmacist/Senior Dispenser/Administration Manager] as required.
• Partake in audit as directed by the audit lead.
• Support the Practice Manager in reviewing and updating the Prescribing Policy and SOPs.
• Complete opening and closing procedures in accordance with the duty rota.

Person Specification

Experience

• Excellent communication (oral and written) skills and outstanding interpersonal skills. Excellent keyboard and computer skills. Ability to listen and empathise. Appropriate IT knowledge, skills, and experience. Negotiating skills and problem solving. Good time management. An understanding, acceptance, and adherence to the need for strict confidentiality. Ability to work without direct supervision and determine own workload priorities. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Willing to work flexible hours as necessary.
• Must be able to complete Level 2 Dispensary Training.
• Experience of working in Dispensary environment. Experience of dealing with the public/patients. Customer care training. Experience of using SystmOne. Knowledge of primary care in the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.