Prescription Clerk

NHS; Yeovil; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare practice in Yeovil seeks a Prescription Clerk to provide high-quality service in managing prescription requests. The successful candidate will act as a communication hub among patients, pharmacies, and the practice team, ensuring adherence to protocols and maintaining patient confidentiality. This part-time position requires effective communication skills and a strong attention to detail.

Benefits

NHS pension scheme membership

5 weeks pro rata annual leave plus bank holiday entitlement

Team events including summer and Christmas parties

Qualifications

• Experience in a customer service environment.
• Experience of using a clinical medical system.
• Previous experience in a pharmacy or healthcare setting is desirable.

Responsibilities

• Process prescription requests according to current protocols.
• Liaise with pharmacies and patients regarding prescription queries.
• Maintain confidentiality of patient information at all times.

Skills

Excellent communication skills

Attention to detail

Time management

Education

5 GCSEs or equivalent including English and Maths

Tools

Emis Web

Job description

Job summary

We are looking for a bright, organised, efficient individual with an eye for detail to join our small prescription (POD) team which comprises of a Clinical Pharmacist and Prescription Clerks. Our POD team have their own dedicated office but work closely with all members of the practice team, in particular the Reception team and GPs to ensure all patient queries and requests are dealt with in a timely manner.

We would need you to be able to commit to working 8 hours every Monday and Friday from 08:30 to 17:00 and either 4-8 hours on either Tuesdays or Wednesdays.

You would act as the focal point of communication between all members of staff, patients, pharmacies and hospitals, to ensure patients' repeat medication is produced within current surgery protocols. You would carry out duties with a positive attitude and approach towards problem solving, and uphold and deliver the values, standards, aims, objectives and expectations of Penn Hill Surgery.

Main duties of the job

Job Responsibilities

- Strict adherence to patient confidentiality at all times

- Process prescription requests in accordance with the current repeat prescribing protocol

- Receive prescription queries from patients, pharmacies and all members of staff, and to understand who to approach for help.

- Enter relevant patient information accurately into Emis Web as required

- Action tasks on Emis on a daily basis

- Action patients requests on AskMyGP and sent by email

- Check patient records for chronic disease reviews and book accordingly if due

- Monthly drug monitoring using built in searches within Emis & booking relevant appointments

- Use the Prescription Tracker to establish the status of electronic prescriptions

- Contact other surgeries requesting medication summaries for new patients if needed

- Liaise with hospital staff, community mental health team, turning point with reference to discharge and clinic letters

- Scan documents into patients notes if needed

- Liaise with pharmacies regarding queries, updating them on medication changes to blister packs, and arranging any urgent action required

- Undertake any other additional duties appropriate to the post as requested by the Partners or Managers as indicated in the employment contract.

About us

We are a close knit, hard working practice within which our POD team sits. We offer 5 weeks pro rata annual leave plus bank holiday entitlement. We also offer the NHS pension scheme membership.

As a practice we have monthly half day closure training to ensure everyone has time for a practice update, team meetings and mandatory training.

We also have a summer and Christmas party every year which is fully funded.

Details Date posted

27 June 2025

Pay scheme

Other

Salary

£12.50 to £13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2122-25-0012

Job locations

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

Job description Job responsibilities

Job Description

Job Title: Prescription Clerk

Hours: 20 - 24 hours per week. Hours must cover Mondays and Fridays 8.30am to 5pm (8 hrs) and either a Tuesday or Wednesday (4-8 hrs).

Salary: £12.50 to £13.00 per hour depending on experience as at March 2025.

Place of Work: Penn Hill Surgery

Reports to: Clinical Pharmacist

Responsible to: Practice Manager

Job Summary

To provide a high standard of service in the processing of prescription requests.

To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.

To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.

To carry out duties with a positive attitude and approach towards problem solving.

To uphold and deliver the values, standards, aims objectives and expectations of the Penn Hill Surgery.

Key Relationships

- Patients, visitors, carers and family members

- GP Partners

- Practice Nurse Team

- Management Team

- All members of staff

- Community Pharmacies

- Hospital Secretaries

Job Responsibilities

- Strict adherence to patient confidentiality at all times

- Process prescription requests in accordance with the current repeat prescribing protocol

- Receive prescription queries from patients, pharmacies and all members of staff, and to understand who to approach for help.

- Enter relevant patient information accurately into Emis Web as required

- Action tasks on Emis on a daily basis

- Action patients requests on AskMyGP and sent by email

- Check patient records for chronic disease reviews and book accordingly if due

- Monthly drug monitoring using built in searches within Emis & booking relevant appointments

- Use the Prescription Tracker to establish the status of electronic prescriptions

- Contact other surgeries requesting medication summaries for new patients if needed

- Liaise with hospital staff, community mental health team, turning point with reference to discharge and clinic letters

- Scan documents into patients notes if needed

- Liaise with pharmacies regarding queries, updating them on medication changes to blister packs, and arranging any urgent action required

- Undertake any other additional duties appropriate to the post as requested by the Partners or Managers as indicated in the employment contract.

General Responsibilities

General:

- Attend team meetings, monthly staff meetings and other meetings as appropriate

- Participate in, and contribute to, service improvement work with the Practice Manager and Partners.

- To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

- In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential.

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety policy, the practice Health and Safety manual, the practice Infection Control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

- Actively reporting health and safety hazards and infection hazards immediately when recognised

- Keeping own work areas and general/patient areas generally clean and tidy, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

- Undertaking periodic infection control training (at least annually)

- Minimising and reporting identified or potential risks

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal and Professional Development

The post holder will participate in any training programme implemented by the practice aspart of this employment, such as training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post holder will strive to maintain quality within the practice and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other teams and agencies to meet patients needs

- Effectively manage own time, workload and resources

This job description is not definitive or exhaustive, and may be reviewed in light of changing circumstances at a personal or organisational level. Any changes will be made in consultation with the post holder.

This post may be subject to changes/review as the needs of the service change. Any changes will be made following consultation with the individual before changes are made.

Person Specification

Necessary

Desirable

Academic / Vocational Qualifications

- 5 GCSEs or equivalent, including English and Maths

Pharmacy Technician / Dispenser / Health Care Assistant

Experience

- Experience of working in a customer service environment

- Experience of using a clinical medical system, or similar

- Experience of Microsoft Office software

- Experience of dealing with the public/patients

Previous experience in a similar role

Experience in pharmacy or healthcare

Experience of using Emis Web

Knowledge of primary care in the NHS.

Skills

- Excellent communication (oral and written) skills and outstanding interpersonal skills

- Excellent keyboard and computer skills

- Ability to listen and empathise

- Appropriate IT knowledge, skills and experience

- Negotiating skills and problem solving

- Good time management

Qualities

- An understanding, acceptance and adherence to the need for strict confidentiality

- Ability to use own judgement, resourcefulness and common sense

- Ability to work without direct supervision and determine own workload priorities

- Ability to work as part of an integrated multi-skilled team

- A positive attitude and approach towards problem solving

- Pleasant and articulate

- Able to work under pressures

- Able to work in a changing environment

- Able to use own initiative

- Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times

- Willing to work flexible hours as necessary

Outside interests

Empathetic understanding of patients needs and expectations

Job description Job responsibilities

Job Description

Job Title: Prescription Clerk

Hours: 20 - 24 hours per week. Hours must cover Mondays and Fridays 8.30am to 5pm (8 hrs) and either a Tuesday or Wednesday (4-8 hrs).

Salary: £12.50 to £13.00 per hour depending on experience as at March 2025.

Place of Work: Penn Hill Surgery

Reports to: Clinical Pharmacist

Responsible to: Practice Manager

Job Summary

To provide a high standard of service in the processing of prescription requests.

To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.

To act as a focal point of communication between all members of staff, patients, pharmacies, and hospitals, to ensure patients repeat medication is produced within the current protocols of the surgery.

To carry out duties with a positive attitude and approach towards problem solving.

To uphold and deliver the values, standards, aims objectives and expectations of the Penn Hill Surgery.

Key Relationships

- Patients, visitors, carers and family members

- GP Partners

- Practice Nurse Team

- Management Team

- All members of staff

- Community Pharmacies

- Hospital Secretaries

Job Responsibilities

- Strict adherence to patient confidentiality at all times

- Process prescription requests in accordance with the current repeat prescribing protocol

- Receive prescription queries from patients, pharmacies and all members of staff, and to understand who to approach for help.

- Enter relevant patient information accurately into Emis Web as required

- Action tasks on Emis on a daily basis

- Action patients requests on AskMyGP and sent by email

- Check patient records for chronic disease reviews and book accordingly if due

- Monthly drug monitoring using built in searches within Emis & booking relevant appointments

- Use the Prescription Tracker to establish the status of electronic prescriptions

- Contact other surgeries requesting medication summaries for new patients if needed

- Liaise with hospital staff, community mental health team, turning point with reference to discharge and clinic letters

- Scan documents into patients notes if needed

- Liaise with pharmacies regarding queries, updating them on medication changes to blister packs, and arranging any urgent action required

- Undertake any other additional duties appropriate to the post as requested by the Partners or Managers as indicated in the employment contract.

General Responsibilities

General:

- Attend team meetings, monthly staff meetings and other meetings as appropriate

- Participate in, and contribute to, service improvement work with the Practice Manager and Partners.

- To undertake any other duties commensurate with the post and to react to statutory, legislative and NHS policy within the scope of the role, including CQC registration compliance

Confidentiality

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

- In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential.

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety policy, the practice Health and Safety manual, the practice Infection Control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

- Actively reporting health and safety hazards and infection hazards immediately when recognised

- Keeping own work areas and general/patient areas generally clean and tidy, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

- Undertaking periodic infection control training (at least annually)

- Minimising and reporting identified or potential risks

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal and Professional Development

The post holder will participate in any training programme implemented by the practice aspart of this employment, such as training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post holder will strive to maintain quality within the practice and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and make suggestions on ways to improve and enhance the teams performance

- Work effectively with individuals in other teams and agencies to meet patients needs

- Effectively manage own time, workload and resources

This job description is not definitive or exhaustive, and may be reviewed in light of changing circumstances at a personal or organisational level. Any changes will be made in consultation with the post holder.

This post may be subject to changes/review as the needs of the service change. Any changes will be made following consultation with the individual before changes are made.

Person Specification

Necessary

Desirable

Academic / Vocational Qualifications

- 5 GCSEs or equivalent, including English and Maths

Pharmacy Technician / Dispenser / Health Care Assistant

Experience

- Experience of working in a customer service environment

- Experience of using a clinical medical system, or similar

- Experience of Microsoft Office software

- Experience of dealing with the public/patients

Previous experience in a similar role

Experience in pharmacy or healthcare

Experience of using Emis Web

Knowledge of primary care in the NHS.

Skills

- Excellent communication (oral and written) skills and outstanding interpersonal skills

- Excellent keyboard and computer skills

- Ability to listen and empathise

- Appropriate IT knowledge, skills and experience

- Negotiating skills and problem solving

- Good time management

Qualities

- An understanding, acceptance and adherence to the need for strict confidentiality

- Ability to use own judgement, resourcefulness and common sense

- Ability to work without direct supervision and determine own workload priorities

- Ability to work as part of an integrated multi-skilled team

- A positive attitude and approach towards problem solving

- Pleasant and articulate

- Able to work under pressures

- Able to work in a changing environment

- Able to use own initiative

- Honest, caring, pleasant, sympathetic, good humoured and displays integrity at all times

- Willing to work flexible hours as necessary

Outside interests

Empathetic understanding of patients needs and expectations

Person Specification Qualifications Essential

• 5 GCSEs or equivalent, including Maths and English

Desirable

• General Practice Assistant (GPA), Pharmacy Technician, Dispenser or Health Care Assistant

Person Specification Qualifications Essential

• 5 GCSEs or equivalent, including Maths and English

Desirable

• General Practice Assistant (GPA), Pharmacy Technician, Dispenser or Health Care Assistant

Employer details Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)