Prescription Clerk

Integrated Care System; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in the UK is seeking a Prescription Clerk to manage repeat prescription services. The role requires attention to detail and strong communication skills to work with patients and ensure prescriptions are processed efficiently. Candidates should have relevant qualifications and an ability to work well in a team.

Qualifications

• Strong attention to detail in prescription processing.
• Excellent communication skills for patient interaction.
• Ability to work collaboratively within a multidisciplinary team.

Responsibilities

• Process repeat prescription requests efficiently.
• Ensure all prescriptions are ready for collection within 48 hours.
• Communicate with patients to fulfill medication requirements.

Skills

Attention to detail

Communication skills

Team collaboration

Education

English and maths GCSE (or equivalent)

Vocational Level 3 qualification or equivalent experience

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Prescription Clerk

The closing date is 17 August 2025

We are looking for a Prescription Clerk to join our team.

The Surgery's Prescription Clerks are responsible for the provision of a responsive repeat prescription service delegated to the prescription team as appropriate. To deliver the technical aspects of prescription preparation to ensure the safe prescribing of medicine. To deliver an efficient prescription service, ensuring service targets are met and errors are minimised. In addition, the post-holder will be required to support the multidisciplinary team, ensuring the strategic prescribing objectives of the practice are met.

Your main work location will be Portswood Surgery, however, you may be required to work from any one of our four sites, these are located:

*Portswood Surgery

*Nicholstown Surgery

*Homeless Healthcare

Main duties of the job

Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol.

Produce prescriptions for the GP to sign in an acceptable timeframe.

Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe.

Generate requests for medication on behalf of the patient for non-repeat items.

Actively encourage patients to reconcile medications to facilitate monthly collections.

Discuss with patients their requirements, encouraging patients to order only what they require.

Act upon compliance issues, liaising with the appropriate clinician.

Ensure medication reviews are arranged by maintain an accurate recall system.

Effectively liaise with external services i.e. district nurses to ensure medications are arranged for housebound patients.

Input data into the patient's healthcare records as necessary.

Deal with all prescription related enquiries in a timely manner.

Ensure you are keeping Patient information updated and that Patient information is always secure /kept confidential.

Promote electronic prescription service and on-line ordering.

Collate information from medication related queries and forward onto medicines manager or appropriate healthcare professional in a timely manner.

Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to co-ordinate medication reviews or changes.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• English and maths GCSE (or equivalent -- Grade C or above
• Vocational Level 3 qualification or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

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