Prescription Clerk

NHS; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking a motivated Pharmacy Clerk to support the efficient management of prescriptions and deliver high-quality patient care. This role includes processing prescriptions, managing queries from healthcare professionals, and ensuring compliance with high standards of care. Excellent attention to detail and strong communication skills are essential. The ideal candidate will have GCSE qualifications in English and Maths and proficiency in Microsoft Office.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Reliable, trustworthy, and conscientious.
• Strong customer service, verbal, and written communication skills.

Responsibilities

• Process repeat prescriptions daily in line with practice protocols.
• Review and invite patients for blood tests and medication reviews.
• Manage prescription-related queries from healthcare professionals.

Skills

Customer service

Attention to detail

Time management

Team player

Education

GCSE grade C/4 in English and Maths

Tools

Microsoft Office

EMIS clinical systems

Job description

We are seeking a motivated and detail-oriented Pharmacy Clerk to join our expanding team. In this role, you will work closely with our Pharmacy Technician to support the safe and efficient management of prescriptions, helping to deliver high-quality care to our patients.

If you are enthusiastic about working in a collaborative environment and share our values of integrity, quality, respect, and wellbeing, we would love to hear from you. This is an exciting opportunity for anyone looking for a new challenge and the chance to make a real difference in patient care.

Main duties of the job

Working closely with GPs, our Pharmacy Technician, and other members of the Care coordinator team you will help us maintain the highest standards of care and compliance, while supporting the smooth running of our prescribing service.

About Us

Our practice has proudly served the people of Fishponds and the surrounding areas for over 100 years. Founded by Dr Claude Bernard in a Victorian house at 564 Fishponds Road, the practice was later taken over by his son Cyril, who guided it through the war years and the establishment of the NHS in 1948.

Today, we are a stable and well-established practice with a dedicated and experienced team. Our team includes 5 partners, 5 salaried doctors, practice nurses, health care assistants, urgent care practitioners, and a pharmacy team, all supported by a large team of care coordinators and a supportive management team.

We embrace innovation and technology to improve processes, enhance efficiency, and manage workloads effectively. Regular clinical meetings foster collaboration, supported by a friendly and approachable team culture.

We are proud to be a training practice, teaching medical students from Year 1 to 5, which contributes to a vibrant and positive atmosphere in the surgery. As part of a successful Primary Care Network (PCN), we enjoy the benefits of collaborative working, sharing ideas, and continuous improvement.

With strong administrative processes and a consistent record as a high QOF achiever, we are committed to delivering the highest standards of care to our patients.

Job responsibilities

• Processing repeat prescriptions daily via online systems and email, in line with Practice protocols.
• Reviewing and inviting patients for blood tests and medication reviews to ensure records are up to date and QOF targets are met.
• Prioritising and expediting urgent prescription requests to maintain a responsive and safe service for patients.
• Ensuring all prescribed medications have appropriate and current authorisations.
• Managing prescription related queries from healthcare professionals including GPs, nurses, clinical and community pharmacists, nursing home staff, and the Practice Care Coordinator team promptly and effectively, within the scope of competence.
• Adjusting medication quantities at the request of GPs, with guidance and support from the Pharmacy Technician.
• Collaborating closely with other practice staff as part of a team-based approach.
• Undertaking any other duties reasonably required to support the smooth running of the service.

Please note: This list is not exhaustive and may be subject to change in line with service needs.

Person Specification

Essential Skills

• A short maths-based competency assessment will take place during the interview

Essential Qualifications

• GCSE grade C/4 (or equivalent) in English and Maths

Desirable Qualifications

• Familiarity with EMIS clinical systems

Essential Experience

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Reliable, trustworthy, and conscientious.
• Polite, well-mannered, and professional in appearance.
• Enthusiastic, motivated, and proactive.
• Excellent attention to detail.
• Strong customer service, verbal, and written communication skills.
• Effective problem solving and ability to use initiative.
• Excellent time management and ability to prioritise multiple tasks.
• Able to work under pressure while maintaining professionalism.
• Team player, but also able to work independently.
• Able to concentrate for prolonged periods.
• Handles sensitive matters confidentially.

Desirable Experience

• Experience working in a GP practice or similar healthcare environment

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Fishponds Family Practice is an equal opportunities employer and welcomes applications from all sections of the community.