Prescription Administrator

Gap Personnel; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is seeking a Prescription Administrator to manage pharmaceutical orders and communications. The role involves handling high volumes of calls to and from surgeries while ensuring prescription accuracy. Ideal candidates will have strong customer service skills, attention to detail, and a computer literacy. Full training is provided, and the position offers a pathway to permanent employment after a successful probation period.

Benefits

Weekly pay

Full training provided

Opportunity for permanent placement

Supportive team environment

Qualifications

• Confident communication skills essential for handling calls.
• Must manage tasks effectively with attention to detail.
• Willingness to undergo a short trial day and intensive training.

Responsibilities

• Handle inbound and outbound calls regarding prescriptions.
• Ensure accuracy in prescription details and manage discrepancies.
• Perform administrative duties including data entry and communication.

Skills

Excellent telephone manner

Strong customer service experience

Ability to work independently

Computer literacy

Good maths skills

Attention to detail

Resilience

Job description

Job Title:Prescription Administrator

Payrate:£12.21 per hour

Contract Type:Temp to Perm

Location:U3 Peartree Business Park, Desford Lane, Ratby, LE6

Brief Job Description:

• Based in a small pharmacy branch office environment
• Receiving and sorting deliveries into the warehouse/back room
• Handling a high volume of outbound calls to surgeries to request outstanding prescriptions
• Managing inbound calls from surgeries regarding prescriptions and orders
• Escalating any concerns to the Team Manager (TM) about prescriptions not being issued
• Challenging surgeries where discrepancies in prescription receipts arise
• Arranging stock collections where prescriptions won’t be issued
• Ensuring prescription accuracy (correct product, quantity, and code)
• Stopping deliveries if prescriptions are not going to be issued
• Raising credits where applicable and coordinating with patients and GPs for clarifications
• Working alongside patient advisors to resolve product or quantity queries
• Redeeming prescriptions via NHS Smartcard when available
• Performing general admin duties including call handling, data entry, and email communication

Ideal Skills and Experience:

• Excellent telephone manner and confident communication skills
• Strong customer service experience
• Ability to work independently and manage tasks effectively
• Computer literate – able to use email, enter data, and learn internal systems (training provided)
• Good maths skills and high attention to detail
• Resilient – must be able to absorb and retain information during an intensive 4-day training period
• Willing to attend a trial day before formal training

Hours of Work:

• Monday to Friday, 08:00–17:00 (may vary slightly depending on deliveries)

Benefits:

• Weekly pay
• Full training provided (remote support from other branches)
• Opportunity for permanent placement after probation
• Supportive team in a small, focused working environment
• NHS Smartcard redemption training included

If this role is something that you are looking for, apply now or give our team a call on01623 857760

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