Presales Solutions Engineer Team Lead

Global-e Online Ltd.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading e-commerce technology provider in London is seeking a Presales Solutions Engineer Team Lead to manage and mentor a team of Solutions Engineers. This role requires over 4 years of experience in technical client-facing roles and strong communication skills. Responsibilities include guiding technical engagements and collaborating with Sales, Product, and R&D teams to drive platform adoption. Competitive compensation and a dynamic work environment are offered.

Benefits

Collaborative leadership team

Dynamic work environment

Ownership and flexibility

Qualifications

• 4+ years of experience in a similar technical and client facing role.
• Experience building and managing a Solutions or similar team.
• Strong communication skills for technical concepts.

Responsibilities

• Lead and mentor a regional team of Solutions Engineers.
• Act as a technical authority in sales conversations.
• Advise on integration strategies for seamless onboarding.

Skills

Client facing experience

Solution design

Technical communication

Team management

Systems integration

Adaptability

Education

BA/BS in computer science or related field

Tools

API implementation (RESTful services)

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We’re looking for a Presales Solutions Engineer Team Lead to join our fast-growing team with a lead-by-example approach to client solutions. In this strategic role, you’ll lead and mentor a high-performing group of Solutions Engineers, partnering closely with Sales, Product, and R&D to drive expansion and adoption of Global-e’s platform in your region.

You will own the presales technical engagement, guiding merchants through solution discovery, integration best practices, and implementation strategy — while shaping and scaling the operational structure of the SE team.

Your Impact

• Lead & Scale: Manage, mentor, and grow a regional team of Solutions Engineers; establish scalable practices and processes.
• Own the Technical Pitch: Act as a technical authority in sales conversations, tailoring Global-e’s capabilities to merchant needs.
• Design & Guide: Advise on best-in-class integration strategies (Shopify, SFCC, bespoke, etc.) to ensure seamless onboarding and long-term merchant success.
• Bridge Strategy & Execution: Collaborate with Sales, Product, and Customer Success to align merchant goals with Global-e’s platform evolution.
• Be the Voice of the Field: Capture merchant feedback, flag recurring challenges, and influence product roadmap priorities.
• Stay Ahead of the Curve: Maintain deep expertise in Global-e’s platform and product roadmap, while staying informed on the latest eCommerce trends and cross-border innovations.
• Drive Operational Excellence: Refine and improve the SE team’s workflows, pipeline coverage, and capacity planning
• Demonstrate Technical Excellence: Confidently showcase technical integrations and prototypes in real-world merchant environments, helping partners visualize the full potential of Global-e’s capabilities.

Requirements

Qualifications:

• 4 + years of experience in a similar technical and client facing role, including solution design, integration and coordinating directly with clients in a SaaS environment
• Experience building and managing a Solutions or similar team
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• BA/BS/master’s degree in computer science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services), technical architecture
• Experience in collaborating closely with remote teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce environment is a strong advantage

Why Join Us:

• Be part of a high-visibility team at the intersection of sales, strategy, and technology.
• Work with a collaborative, supportive leadership team that’s actively investing in team growth.
• Enjoy a dynamic, fast-paced environment with real ownership and flexibility.

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