Presales Solution Architect - ServiceNow

Lenovo; Farnborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Presales Solution Architect specializing in ServiceNow technology. The role involves engaging with enterprise customers, designing scalable solutions, and mentoring team members. Candidates should have extensive experience with ServiceNow and integration patterns, with the potential for substantial career growth.

Benefits

Holiday purchase

Private medical

Income protection

Positive work life balance

Learning and development

Life insurance

Product discounts

Cycle to work

Referral bonus

Free onsite parking

Qualifications

• 5+ years of experience in a presales or solution architecture role.
• Proven expertise in the ServiceNow platform and architecture.
• Strong understanding of enterprise architecture concepts.

Responsibilities

• Act as a senior technical expert in presales engagements.
• Design and architect comprehensive ServiceNow solutions.
• Lead technical discovery sessions with enterprise customers.

Skills

Solution Architecture

Technical Consulting

Customer Engagement

Tools

ServiceNow

AWS

Azure

GCP

Job description

* United Kingdom - Hampshire - Farnborough

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

We are looking for Presales Solution Architect - Service Now technology person.

Key Responsibilities:

• Act as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers.
• Partner with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points.
• Lead technical discovery sessions and workshops to gather detailed requirements and validate solution approaches.
• Design and architect comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows (e.g., ITx, Employee Workflow, Customer Workflow, GRC, SecOps).
• Provide expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns.
• Support the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility.
• Stay current with the latest ServiceNow platform features, product roadmaps, and industry trends, including emerging technologies like AI/Machine Learning.
• Collaborate with product management and engineering teams to provide feedback on customer requirements and market needs.
• Mentor and support other members of the presales and sales teams on technical and architectural topics.

Qualifications:

• 5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry.
• Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows.
• Demonstrated experience designing and architecting complex solutions for large enterprise customers.
• Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies.
• Ability to build rapport and credibility with senior technical leaders and executives.
• Experience responding to technical sections of RFPs/RFIs and contributing to solution scoping and SoW creation.
• Willingness to travel as required to customer sites and company events.

Desired Skills (Bonus Points):

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM).
• Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations.
• Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman).
• Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare).

What We Offer:

• Holiday purchase
• Private medical
• Income protection
• Positive work life balance
• Learning and development
• Life insurance
• Lenovo and Motorola products discounts
• Cycle to work
• MyGymDiscounts
• Mortgage advice and support
• Referral bonus
• Electric car salary sacrifice scheme
• Free onsite parking

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United Kingdom - Hampshire - Farnborough

* United Kingdom

* United Kingdom - Hampshire

* United Kingdom - Hampshire - Farnborough

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

If you require an accommodation to complete this application, please [e-mail]