Presales Engineer (Mandarin Speaker）

JR United Kingdom; Sheffield; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in security and surveillance is looking for a Pre-Sales Engineer to engage with clients and enhance business performance. The role involves product promotion, customer training, and technical support, making an impact in the fast-evolving security industry.

Qualifications

• Strong knowledge of security systems like CCTV and alarms.
• Experience in managing multiple products and initiatives.
• Proficient in data analysis to inform decision-making.

Responsibilities

• Provide product pre-sales promotion and support sales targets.
• Train technical engineers of channel customers.
• Offer technical support and advice on video surveillance equipment.

Skills

CCTV

Alarm Systems

Access Control

Video Conferencing

Cloud Storage

Data Analysis

Communication

Customer Service

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will collaborate with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, and end-users, to enhance Dahua's business performance and reputation, ensuring sustained growth.

Main Responsibilities:

• Provide product pre-sales promotion, introduce new product features to channel customers, assist customers in product selection, and support sales targets.
• Define and manage a product roadmap aligned with organizational strategy and delivering value.
• Train technical engineers of channel customers to improve their technical knowledge.
• Collect customer feedback to improve products and contribute to process improvements.
• Assist customers with tender documents and participate in promotional activities like trade shows and open days.
• Offer technical support and advice on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party companies.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with prioritization skills.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, network, and industrial drones.
• Ability to work independently, set strategic directions, and communicate effectively with technical and non-technical stakeholders.
• Proficiency in analyzing data to inform decisions.
• Excellent customer service and communication skills.
• Quick learner of new technologies.