Presales Engineer (Mandarin Speaker）

JR United Kingdom; North East; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the security and surveillance industry is seeking a Pre-Sales Engineer to deliver high-quality products and solutions. This role involves engaging with clients, providing technical support, and managing product roadmaps to enhance business growth and reputation. Ideal candidates will have extensive knowledge of CCTV, alarm systems, and cloud technology, along with strong communication and customer service skills.

Qualifications

• Experience managing multiple products and initiatives.
• Strong knowledge of video surveillance equipment and networks.
• Ability to work independently and set strategic directions.

Responsibilities

• Provide product pre-sales promotion and introduce features.
• Define and manage product roadmaps aligned with strategy.
• Provide technical training to channel customers.

Skills

Knowledge of CCTV

Knowledge of alarm systems

Knowledge of access control

Technical support skills

Communication skills

Data analysis

Customer service skills

Ability to learn new technologies

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The role involves engaging with internal departments and external clients such as distributors, system integrators, installers, and end-users to enhance business performance and reputation, ensuring sustained growth.

Main Responsibilities:

• Provide product pre-sales promotion, including introducing new features, assisting customers in product selection, and supporting sales targets.
• Define and manage product roadmaps aligned with organizational strategy.
• Provide product training to technical engineers of channel customers to improve their technical knowledge.
• Gather customer feedback to improve technology processes and products.
• Assist customers in preparing tender documents and participate in promotional activities like trade shows and open days.
• Offer technical support on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party companies.
• Maintain communication with headquarters regarding new products and technical issues.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, network, and industrial drones.
• Ability to work independently and set strategic directions.
• Effective communication skills with technical and non-technical audiences.
• Ability to analyze data to inform decisions.
• Good customer service and communication skills.
• Quick learner of new technologies.