Presales Engineer (Mandarin Speaker）

JR United Kingdom; Manchester; On-site; GBP 36,000 - 54,000; Full time

Job summary

A leading security solutions provider is seeking a Pre-Sales Engineer to enhance business performance and reputation. The role involves collaboration with various departments and providing product training, technical support, and feedback analysis to ensure strategic alignment and customer satisfaction.

Qualifications

• Experience managing multiple products and initiatives.
• Ability to work independently and set strategic directions.
• Strong knowledge of alarm, access control, and video conferencing.

Responsibilities

• Providing product pre-sales promotion and support for sales targets.
• Defining and managing a product roadmap aligned with organizational strategy.
• Gathering customer feedback for continuous improvement.

Skills

Knowledge of CCTV

Analytical skills

Effective communication

Customer service

Job description

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

28.06.2025

Expiry Date:

12.08.2025

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Job Description:

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The Pre-Sales Engineer will collaborate with Tech, Sales, Marketing, and Operations Departments, as well as external clients such as distributors, system integrators, installers, end-users, to enhance Dahua's business performance and reputation, ensuring sustained growth.

Main Responsibilities:

The Product Pre-Sales Engineer is responsible for:

• Providing product pre-sales promotion, introducing new product features to channel customers, assisting customers in product selection, and supporting sales targets.
• Defining and managing a product roadmap aligned with organizational strategy.
• Providing product training to technical engineers for channel customers to enhance their technical knowledge.
• Gathering customer feedback to improve technology processes and communicating with product managers for continuous improvement.
• Assisting customers with tender document preparation and participating in promotional activities like trade shows and open days.
• Offering technical support and advice on video surveillance equipment, troubleshooting, and integration with third-party solutions.
• Maintaining communication with headquarters regarding new products and technical issues to ensure timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm, access control, video conferencing, VMS, cloud storage, video wall, network, and industrial drone products.
• Ability to work independently and set strategic directions.
• Effective communication skills with technical and non-technical staff, influencing and gaining buy-in.
• Analytical skills to handle qualitative and quantitative data.
• Good customer service and communication skills.
• Ability to quickly learn new technologies.