Presales Engineer (Mandarin Speaker）

JR United Kingdom; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Security and Surveillance seeks a Pre-Sales Engineer to enhance business performance and support sales targets. This role involves engaging with clients and internal teams, providing technical support, and leading product initiatives to ensure customer satisfaction and sustainable growth. Ideal candidates are knowledgeable in security systems and possess excellent communication skills.

Qualifications

• Strong knowledge of CCTV, alarm systems, access control, and video conferencing.
• Experience managing multiple products and initiatives.
• Ability to work independently and set strategic directions.

Responsibilities

• Provide product pre-sales promotion and assist customers in product selection.
• Define and manage a product roadmap aligned with organizational strategy.
• Offer technical support for video surveillance equipment.

Skills

Technical Support

Customer Service

Communication

Data Analysis

Fast Learner

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will engage with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, and end-users, to enhance business performance and reputation, ensuring sustainable growth.

Main Responsibilities:

• Provide product pre-sales promotion, introduce new features, assist customers in product selection, and support sales targets.
• Define and manage a product roadmap aligned with organizational strategy.
• Provide technical training to engineers of channel customers to improve their technical knowledge.
• Gather product feedback from customers to inform continuous improvements and communicate with product management.
• Assist customers with tender documents and participate in promotional activities such as trade shows and open days.
• Offer technical support for video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party integrations.
• Maintain communication with headquarters regarding new products and technical issues for timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, matrices, networks, and industrial drones.
• Ability to work independently, set strategic directions, and communicate effectively with both technical and non-technical stakeholders.
• Proficiency in data analysis to support decision-making.
• Excellent customer service and communication skills.
• Fast learner of new technologies.