Presales Engineer (Mandarin Speaker）

JR United Kingdom; Glasgow; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in security and surveillance is seeking a Pre-Sales Engineer to engage with clients and internal teams to enhance business performance. The role requires strong technical knowledge of security systems and excellent communication skills to support sales initiatives and customer interactions.

Qualifications

• Strong knowledge of CCTV, alarm, access control, and video conferencing.
• Experience in managing multiple products effectively.
• Ability to work independently and set strategic directions.

Responsibilities

• Promote products pre-sales and assist customers in product selection.
• Train technical engineers of channel partners.
• Provide technical support and collaborate with R&D on issues.

Skills

Customer Service

Communication

Data Analysis

Technical Knowledge

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. They engage with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, end-users, and others, to enhance business performance, reputation, and ensure sustained growth.

Main Responsibilities:

• Promote products pre-sales, introduce new features, assist customers in product selection, and support sales targets.
• Define and manage product roadmaps aligned with organizational strategy.
• Train technical engineers of channel partners to improve their technical knowledge.
• Gather product feedback from customers and contribute to technology process improvements.
• Assist customers with tender documents and participate in promotional activities like trade shows and open days.
• Provide technical support and advice on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party integrations.
• Maintain communication with headquarters regarding new products and technical issues for timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm, access control, video conferencing, VMS, cloud storage, video walls, network, and industrial drone products.
• Ability to work independently, set strategic directions, and communicate effectively across technical and non-technical teams.
• Data analysis skills to inform decision-making.
• Excellent customer service and communication skills.
• Quick learner of new technologies.