Presales Engineer (Mandarin Speaker）

JR United Kingdom; Exeter; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the security and surveillance industry seeks a Pre-Sales Engineer to enhance business performance and ensure sustained growth. This role involves engaging with internal and external stakeholders to provide pre-sales support and technical guidance on various surveillance products. Candidates should possess strong communication skills, an understanding of security systems, and the ability to influence stakeholders.

Qualifications

• Experience managing multiple products and initiatives.
• Strong knowledge of security systems including CCTV and alarms.
• Ability to work independently and influence stakeholders.

Responsibilities

• Provide product pre-sales promotion and assist in product selection.
• Define and manage product roadmap aligned with strategy.
• Provide training to technical engineers and gather customer feedback.

Skills

Communication

Customer Service

Data Analysis

Tools

CCTV

Alarm Systems

Access Control

Video Conferencing

Network

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The role involves engaging with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients like distributors, system integrators, installers, and end-users, to enhance Dahua's business performance, reputation, and ensure sustained growth.

Main Responsibilities:

• Provide product pre-sales promotion, including introducing new features to channel customers, assisting in product selection, and supporting sales targets.
• Define and manage a product roadmap aligned with organizational strategy.
• Provide product training to technical engineers and improve their technical knowledge.
• Gather customer feedback, contribute to technology process improvements, and communicate with product managers.
• Assist customers in preparing tender documents and support business partners in brand promotion at trade shows and events.
• Offer technical support and advice on video surveillance equipment, troubleshoot issues, and collaborate with R&D and third-party companies.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, network, and industrial drones.
• Ability to work independently, set strategic directions, and influence stakeholders.
• Effective communication skills with both technical and non-technical audiences.
• Ability to analyze data to inform decisions.
• Good customer service and communication skills.
• Quick learner of new technologies.