Presales Engineer (Mandarin Speaker）

JR United Kingdom; Derby; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in Security and Surveillance is looking for a Pre-Sales Engineer to enhance business performance. This role engages with internal teams and external clients, providing technical support and conducting product training. The ideal candidate will possess strong communication skills and technical knowledge in CCTV and alarm systems, ensuring customer satisfaction and sustainable growth.

Qualifications

• Experience managing multiple products and projects.
• Strong knowledge of video surveillance equipment.
• Excellent communication skills with technical and non-technical audiences.

Responsibilities

• Provide product pre-sales promotion and assist in product selection.
• Conduct product training for technical engineers.
• Support business partners in brand promotion and marketing activities.

Skills

CCTV

Alarm Systems

Access Control

Networking

Technical Support

Customer Service

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will engage with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, end-users, and others to enhance business performance, reputation, and ensure sustainable growth.

Main Responsibilities:

• Provide product pre-sales promotion, introduce new features to Channel Customers, assist in product selection, and collaborate with sales staff to meet targets.
• Define and manage a product roadmap aligned with organizational strategy and delivering value.
• Conduct product training for technical engineers within the channel to improve their technical knowledge.
• Gather customer feedback, contribute to technological improvements, and communicate insights to the product management team.
• Assist customers in preparing tender documents, support business partners like distributors and resellers in brand promotion, and participate in marketing activities such as trade shows and open days.
• Provide technical support and advice on video surveillance equipment, troubleshoot issues, and coordinate with R&D and third-party integrations.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely resolution.

Key Attributes:

• Experience managing multiple products and projects with effective prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, video/audio matrices, networking, and industrial drones.
• Autonomous work capability with strategic direction setting.
• Effective communication skills with technical and non-technical audiences, influencing and gaining organizational buy-in.
• Ability to analyze, synthesize data, and inform decision-making.
• Excellent customer service and communication skills.
• Quick learner of new technologies.