Presales Engineer (Mandarin Speaker）

JR United Kingdom; Chesterfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Security and Surveillance seeks a Pre-Sales Engineer to drive product promotion and enhance client performance through collaboration across departments. You will manage product roadmaps, train technical engineers, and gather customer feedback to ensure optimal product delivery and service.

Qualifications

• Experience managing multiple products and initiatives effectively.
• Strong knowledge of security equipment and systems.
• Effective communication skills for diverse audiences.

Responsibilities

• Promote products, assist with sales targets, and train channel partners.
• Gather customer feedback to improve products and processes.
• Provide technical support and coordinate with R&D on solutions.

Skills

CCTV

Alarm Systems

Access Control

Video Conference

VMS

Cloud Storage

Networking

Industrial Drone Products

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The engineer will collaborate with Tech, Sales, Marketing, and Operations departments, as well as external clients such as distributors, system integrators, installers, and end-users, to enhance business performance and reputation, ensuring sustained growth.

Main Responsibilities:

• Promote products pre-sales, introduce new features to channel customers, assist with product selection, and support sales targets.
• Define and manage a product roadmap aligned with organizational strategy and value delivery.
• Train technical engineers of channel partners to improve their technical knowledge.
• Gather customer feedback on products, contribute to technology process improvements, and communicate feedback to product management.
• Assist customers in preparing tender documents and participate in tenders to meet standards.
• Support business partners with brand promotion at trade shows, Tech Day, Open Day, etc., in collaboration with marketing.
• Provide technical support and advice on video surveillance equipment, troubleshoot issues, and coordinate with R&D and third-party integrations.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm, access control, video conference, VMS, cloud storage, video wall, network, and industrial drone products.
• Ability to work independently and set strategic directions.
• Effective communication skills with technical and non-technical audiences, and ability to influence stakeholders.
• Proficiency in analyzing data to inform decisions.
• Excellent customer service and communication skills.
• Fast learner of new technologies.