Presales Engineer (Mandarin Speaker）

JR United Kingdom; Bolton; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading company in security and surveillance seeks a Pre-Sales Engineer to enhance business performance and reputation. The role involves collaboration with internal teams and external clients to support product promotion, provide training, and gather customer feedback for continuous improvement.

Qualifications

• Experience managing multiple products and initiatives.
• Strong communication skills across technical and non-technical audiences.
• Proficiency in analyzing data to inform decisions.

Responsibilities

• Provide product pre-sales promotion and support sales targets.
• Define and manage a product roadmap in alignment with strategy.
• Gather customer feedback and assist in tender document preparation.

Skills

Knowledge of CCTV

Access control

Video conferencing

Networking

Customer service

Job description

Job Position: Pre-Sales Engineer

Industry: Security and Surveillance

Job Type: Full time

Location: UK

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The role involves engagement with internal departments such as Tech, Sales, Marketing, and Operations, as well as external clients including distributors, system integrators, installers, end-users, and others. The goal is to improve Dahua's business performance, reputation, and ensure sustained growth.

Main Responsibilities:

• Provide product pre-sales promotion, including introducing new product features to channel customers, assisting customers in product selection, and supporting sales targets.
• Define and manage a product roadmap aligned with organizational strategy and delivery value.
• Provide product training to technical engineers of channel customers to enhance their technical knowledge.
• Gather customer feedback on products, contribute to technological process improvements, and communicate changes to the product manager.
• Assist customers in preparing tender documents and participate in tenders. Support business partners like distributors and resellers in brand promotion through activities such as trade shows and open days.
• Offer technical support and advice on video surveillance equipment, troubleshoot technical issues, and collaborate with R&D and third-party companies for integration.
• Maintain communication with headquarters regarding new products and technical issues to ensure timely problem resolution.

Key Attributes:

• Experience managing multiple products and initiatives with proper prioritization.
• Strong knowledge of CCTV, alarm systems, access control, video conferencing, VMS, cloud storage, video walls, video/audio matrices, networking, and industrial drones.
• Ability to work independently, set strategic directions, and influence others.
• Effective communication skills across technical and non-technical audiences.
• Proficiency in analyzing data to inform decisions.
• Excellent customer service and communication skills.
• Quick learner of new technologies.