Preparation Team Assistant/Administrator

Brownhills; Newark on Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the motorhome industry is seeking a Preparation Team Assistant/Administrator. This entry-level role involves liaising with customers and ensuring timely vehicle preparation. Ideal candidates should possess strong communication skills and the ability to manage customer expectations effectively.

Benefits

Private Medical Insurance

Life Insurance

Pension

Staff discount in our on-site Cafe

Free use of swimming pool, hot tub and sauna

Qualifications

• Experience in customer service and complaint handling.
• Ability to work in a fast-paced environment.

Responsibilities

• Liaising with customers to confirm vehicle specifications.
• Updating customers on preparation progress.
• Inputting customer communication into the CRM system.

Skills

Customer Service

Communication

Time Management

IT Skills

Job description

Preparation Team Assistant/Administrator

Brownhills Newark-On-Trent, England, United Kingdom

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Preparation Team Assistant/Administrator

Brownhills Newark-On-Trent, England, United Kingdom

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This range is provided by Brownhills. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Brownhills Motorhomes are currently seeking a Preparation Team Assistant. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite bistro and leisure facilities. We employ around 210 staff at our 13-acre site.

Main responsibilities

The purpose of this role is to collate sales orders and liaise with the customer, parts department, sales and workshop teams to ensure the vehicle is prepared to the required specification, in time for delivery.

• Liaising directly with customers to confirm registration number, vehicle specification, handover date and time.
• Have a full appreciation of customer requests whilst managing expectations in a polite manner.
• Send predesigned confirmation emails at set stages during the preparation process, giving the customers the information they require ahead of collection.
• Ensure the efficient, accurate and timely gathering of information is distributed to the appropriate areas of responsibility according to job specification and prioritisation.
• Liaise with the parts, workshop and sales departments ensuring the vehicle preparation is on track for the delivery date.
• Update customers of the preparation progress including any outstanding parts/warranty issues and expected ETA’s.
• All customer communication to be inputted to the CRM system.

This role is fast paced and requires excellent customer service and complaint handling experience.

Skills Required

The successful candidate will be confident with a cheerful manner, punctual, and have an ability to meet strict deadlines. You must show good communication skills and politeness when liaising with customers by telephone and email. You will need to be proactive and calm with excellent time management skills. You will need excellent IT skills and will be trained to use internal systems. The ability to prioritise your work and work unsupervised is a must and you will be required to work in a sometimes noisy and busy environment.

Hours of work

Monday to Friday 8.30 am to 5.30 pm, with a 30-minute unpaid lunch break to be taken each day

Additional Benefits

• Private Medical Insurance
• Life Insurance
• Pension
• Staff discount in our on-site Cafe and Accessory shop
• Free use of our on-site swimming pool, hot tub and sauna

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitality