Preoperative Assessment Case Manager

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 23,000 - 29,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive administrator to support the Adult Preoperative Assessment Department. The role focuses on preparing patient records, coordinating clinic logistics and ensuring timely access to investigations.

You will liaise with GP practices and other hospitals to obtain information, organise resources for daily clinics and help deliver a positive patient experience within a busy surgical pathway.

Responsibilities

• Promote best practice according to the Trust's Access Policy and related Trust Policies.
• Liaise with GP practices, other hospitals and departments to obtain medical records and patient information.
• Oversee administrative aspects of the clinic supporting the lead for Pre-assessment.
• Ensure all required information including medical records are ready for clinic running that day.
• Arrange for patient needs (e.g., transport, translators) and ensure smooth daily operations.
• Plan and prepare clinics in advance to deliver a smooth patient experience, and manage patient pathways to prevent delays.
• Act as a point of contact for patients awaiting investigations arising from preoperative assessment.

Job description

The Adult Preoperative Assessment Department provides a service for all adult elective surgical patients attending Chelsea and Westminster Hospital West Mid site, as well as patients seen at other hospitals who are to have surgery here.,

• The post holder will be required to promote best practice according to the Trust's Access Policy and will be expected to promote and utilise all relevant Trust Policies related to the fulfilment of the role.
• Where required, to liaise with GP practices, other hospitals and other departments to obtain medical records and patient information to ensure POA can safely clear the patient for surgery, or ensure they are treated prior to being cleared.
• To oversee the administrative aspects of the clinic supporting the lead for Pre-assessment.
• Ensure that all required information including medical records are ready for relevant clinic running that day
• Ensuring that all patient requirements have been catered for (e.g. transport, translators etc.)
• Taking responsibility for planning and preparation for clinics in advance to ensure smooth running on a daily basis and excellent patient experience.
• Proactively managing patient pathways to ensure that no patients 'fall through the net'.
• Acting as a point of contact for patients who are awaiting investigations arising from their initial preoperative assessment.
  Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.