Premium Vehicle Handover Specialist

BCA Group; Manchester; Remote; GBP 32,000; Full time

Job summary

A leading vehicle remarketing firm is seeking a Premium Vehicle Handover Specialist to deliver exceptional customer service during vehicle handovers across the UK. This remote position requires a clean UK driving licence and a customer service mindset. Ideal candidates will enjoy meeting customers and contributing to a memorable 'New Car Day'. The role offers a competitive salary and various benefits including discounts and assistance programs.

Benefits

Discounted rates for buying and selling vehicles

Health & wellbeing programme

Company pension

Employee Assistance Programme

Retail and lifestyle discounts

Qualifications

• Right to work in the UK.
• Held a Full UK Licence for more than 2 years.
• Clean driving licence.
• Customer service experience is desired.

Responsibilities

• Deliver a first-class customer service experience.
• Travel to various locations throughout the UK.
• Participate in vehicle deliveries and collections.

Skills

Customer Service mindset

‘Can-do’ attitude

Job description

Overview

Premium Vehicle Handover Specialist - Remote

Must have a M or WA postcode. £31,727.71 a year - Monday-Friday. 28.5 hours per week plus paid overtime. Driving Licence (Required).

Role Description

We are looking for a customer-service oriented person who takes pride in delivering an exceptional experience, ideally with a background in front-of-house or customer-facing roles.

If you love people, cars and driving, enjoy the open road and can deliver a first-class customer service, whilst feeling like your own boss but also value support from an experienced coordination team, this is for you.

About the Company

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group. We are part of a family including cinch and WeBuyAnyCar.com. We’re growing and are on a key digital transformation journey. Through acquisition, simplification and innovation BCA aims to drive accelerated growth. Backed up by industry leading technology we have a nationwide team of logistics and inspection professionals and offer a full range of integrated services to support our customers through the entire fleet management process.

Role Overview

Based remotely you will be delivering a first class “white glove handover” experience exclusively to select clientele.

You should be prepared to travel to a variety of locations throughout the UK on a daily basis. Delivery and collection sites may include company premises, customers’ homes and business locations.

Forming part of a brand new team of drivers, as Brand Ambassador you will have a customer first’ approach and will be excited about the essential part you play in making your customer’s ‘New Car Day’ a special and immersive experience.

Our dedicated expert team of coordinators and planners are responsible for planning your routes and daily schedules to fit within the timeframe of vehicle deliveries.

What to Expect – Benefits

Discounted rates for buying and selling vehicles for yourself, family and friends

Exclusive employee friends and family discount to purchase a vehicle from cinch

Eyecare and Flu Vouchers

Employee Assistance Programme to help you deal with life’s challenges

Huge range of retail and lifestyle discounts and cashback rewards

Online employee Wellbeing Centre

Requirements

• Right to work in the UK
• Held a Full UK Licence for more than 2 years
• Clean driving licence (we will consider points for minor offences)

• Customer Service mindset
• A ‘can-do’ attitude for this hands-on, physical role (it’s not physical)

The ideal candidate will be excited about the essential part they play in making their customer’s ‘New Car Day’ a special and immersive experience.

You will receive a full company induction via our in-house dedicated Driver Training Programme, uniform, IT equipment, a company credit card, fuel card and support from an experienced team.

Job Details

Job Types: Full-time, Permanent

Pay: £31,727.71 per year

Benefits

• Company pension
• Health & wellbeing programme
• Store discount

Schedule

• Day shift
• Monday to Friday
• Overtime

Licences/Certifications

• Driving Licence (required)

Location

Work Location: In person