Premium Support Engineer

Barclays UK; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Join Barclays as a Premium Support Engineer and play a key role in shaping the future of our digital landscape. In this position, you will oversee and maintain the bank’s critical technology infrastructure, tackling complex technical issues to ensure swift resolutions and operational efficiency.

This role requires full-time on-site presence, with work scheduled five days a week from Monday to Friday. The position follows a shift-based schedule, with shifts starting at 7:00 AM and ending at 6:00 PM. Additionally, weekend work is required once per quarter.

To be successful as a Premium Support Engineer, you should have experience with:

• Strong troubleshooting skills for software issues, especially in Microsoft and Apple ecosystems.
• Ability to learn, identify, and resolve systemic problems.
• Capability to triage and work independently and as part of a team in a fast-paced environment.
• Support for Front Office, client-facing employees, remotely and in person.

Additional valued skills include:

• Experience supporting applications like Bloomberg, Eikon / Reuters Dealing, E-Speed, Tradeweb, BrokerTec, and FactSet.
• Experience with Microsoft Active Directory, Windows Registry, SCCM, Group Policy, and related tools.
• Ability to perform under pressure in demanding environments.
• Familiarity with ITIL frameworks and project management principles.

The candidate may be based in Canary Wharf, 1 Churchill Place, London.

Purpose of the role

To monitor and maintain the bank’s critical technology infrastructure, resolving complex technical issues while minimizing operational disruptions.

Accountabilities

• Providing technical support to resolve complex issues for specific clients and improving support models.
• Executing preventative maintenance and using monitoring tools to ensure optimal performance.
• Maintaining a knowledge base for documentation and knowledge sharing.
• Analyzing logs and reports to identify root causes and resolve hardware, software, and network issues.
• Implementing automation, capacity management, resiliency, and stakeholder management strategies.
• Identifying and addressing potential risks and issues impacting services.

Analyst Expectations

• Performing activities efficiently and to high standards, driving continuous improvement.
• Possessing in-depth technical knowledge and experience.
• Leading and supporting team development and resource allocation.
• Partnering with other functions and managing risks.
• Ensuring compliance with policies and regulations.
• Building understanding of organizational products, services, and processes.
• Making evaluative judgments and solving problems based on technical expertise.
• Communicating effectively with stakeholders and external contacts.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and to demonstrate the Barclays Mindset: Empower, Challenge, Drive.