Premium Sales Executive

Legends Global (Europe); Leeds; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Life Assurance policy

5% Pension

Healthshield

Employee Assistance Programme (EAP)

eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Job summary

Legends Global in Leeds is seeking a proactive Premium Sales professional to coordinate and deliver premium hospitality experiences across the venue. You will work with Catering, Marketing, Ticketing and Operations to ensure flawless guest journeys.

You will lead on guest relations, event administration and new product development, with a strong eye for detail, superb communication and the flexibility to work evenings and weekends.

Qualifications

• Excellent communication and relationship-building skills to provide outstanding service.
• Strong organisational skills with ability to manage multiple priorities.
• Proactive, customer-focused approach with initiative and problem-solving.
• Experience in a customer-facing role and proficiency in MS Office, esp. Excel and Outlook.
• Willingness to work evenings and weekends for events.
• Hospitality, events or premium service experience is advantageous but not essential.

Responsibilities

• Deliver exceptional premium guest experiences by managing hospitality across premium spaces.
• Coordinate event delivery with Catering, Marketing, Ticketing and Operations teams.
• Manage premium event administration including ticket allocation and guest communications.
• Support on event days with guest arrivals, queries and professional service.
• Drive growth of premium offerings by supporting new products and technology adoption.

Skills

Excellent communication

Relationship-building

Organisational skills

Customer-focused

MS Office (Excel Outlook)

Evenings weekends flexibility

Hospitality events experience

Ticketing systems

CRM systems

Tools

Ticketing systems

CRM systems

Job description

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The Venue

Bold, innovative and fan‑focused, first direct bank arena has been redefining the live experience since opening in 2013. Hosting world‑class music, sport and major events, this 13,781‑capacity “super theatre” brings audiences closer to the action, delivering exceptional sound and atmosphere from every seat. Once crowned Best New Venue in the World, is the heartbeat of live entertainment in Leeds.

About The Role

Reporting to the Head of Premium Sales, you'll play a vital role in coordinating, planning and delivering premium hospitality experiences across the venue.

You'll work closely with teams across the business to ensure every detail is taken care of, creating seamless experiences for our premium guests while maintaining the highest standards of service.

What We Can Offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

• 25 days annual leave
• Life Assurance policy.
• 5% Pension
• Healthshield
• Employee Assistance Programme (EAP)
• eye care vouchers
• Cycle to Work scheme
• Employee Referral Scheme

Key Responsibilities

• Deliver exceptional premium guest experiences by managing hospitality arrangements across all premium spaces and ensuring a seamless customer journey before, during and after every event.
• Coordinate event delivery across departments, working closely with Catering, Marketing, Ticketing and Operations teams to ensure all premium products and services are executed to the highest standard.
• Manage premium event administration and fulfilment, including ticket allocation and distribution, event communications, function sheets, guest accreditation, lanyards and event tokens.
• Support operational excellence on event days, assisting with guest arrivals, resolving customer queries and ensuring all client requirements are met professionally and efficiently.
• Drive the growth and development of the premium offering by supporting new products, networking events, marketing initiatives, social media promotion and the implementation of new technologies and systems.

We Are Looking For Someone With

• Excellent communication and relationship-building skills, with the confidence to provide outstanding service and develop strong relationships with clients, guests and colleagues.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• A proactive and customer-focused approach, demonstrating initiative, problem-solving abilities and a passion for exceeding customer expectations.
• Experience in a customer-facing role, together with proficiency in Microsoft Office applications, particularly Excel and Outlook, and a flexible approach to working event schedules, including evenings and weekends.
• Additional experience in hospitality, events, premium service environments, ticketing systems, social media or team leadership would be advantageous but is not essential.

Recruitment Process Outlined

• 1st Stage- Intro with TA Team
• 2nd Stage- Interview with Head of Premium Sales

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.