Premium Hotel Waiter — Guest Experience & Growth Path

Hyatt Hotels Corporation; Greater London; Presencial; GBP 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 complimentary nights a year across

Discounted hotel stays across Hyatt

Free monthly massages

Access to the hotel gym

Free meals on duty

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Career development opportunities

Descripción de la vacante

Andaz London Liverpool Street, part of Hyatt Hotels Corporation, seeks a Waiter/ess to contribute to a premium dining experience in vibrant East London. You will deliver warm, attentive service, maintain menu knowledge, upsell effectively, and work closely with a dynamic team in a fast-paced hotel setting.

Experience in premium hospitality is preferred; excellent communication skills and POS familiarity are essential to ensure guest satisfaction and smooth service flow.

Formación

• Previous experience in a waiter, food and beverage, or hospitality role within a premium hotel or restaurant environment is preferred.
• Excellent communication and interpersonal skills are essential.
• You are well organized, able to work efficiently in a fast-paced environment, and maintain a positive attitude under pressure.

Responsabilidades

• To be fully aware of and adhere to Lady Abercorn’s Cafe Bar standards at all times.
• To have full knowledge of food and drink menus.
• Keeping the bar stocked by replacing empty bottles and kegs of beer
• To be responsible for any float issued to you and ensure it is returned counted and correct to the cashier at the end of your shift.
• To treat all members of our team with a professional and friendly manner.
• To follow set sequence of service and service standards, upselling and making food and drink recommendations where appropriate.
• To take all orders from guests in a professional manner
• To follow set cleaning, opening and closing standards as specified.
• To have full knowledge of all Andaz Hotel and to promote it in a positive manner to all guests.
• To report all guest complaints and concerns to the floor manager on duty immediately and follow up where required.
• To ensure proper care of furniture and equipment, reporting any breakages or maintenance requirements to the management.
• To have full working knowledge of the micros ordering system.
• To take responsibility for the presentation and payment of a guest check.
• To work as a team member and assist in building an efficient team by taking an active interest in our department.
• To have full knowledge of opening and closing times, to follow correct timings with regard to last orders for alcohol.

Conocimientos

Communication

Interpersonal skills

POS systems

Team player

Fast-paced environment

Herramientas

Micros ordering system

Point-of-sale systems

Descripción del empleo

Andaz London Liverpool Street, part of Hyatt Hotels Corporation, seeks a Waiter/ess to contribute to a premium dining experience in vibrant East London. You will deliver warm, attentive service, maintain menu knowledge, upsell effectively, and work closely with a dynamic team in a fast-paced hotel setting.

Experience in premium hospitality is preferred; excellent communication skills and POS familiarity are essential to ensure guest satisfaction and smooth service flow.