Premium Coffee Boutique Supervisor - FT, 4-Month Contract

Nestle; Greater London; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Potential bonus

Complimentary Nespresso machine and咖啡豆

Job summary

Nespresso Retail at IKEA Greenwich is seeking a proactive Retail Supervisor on a full-time 40-hour week for a 4-month fixed-term contract. The role offers a competitive hourly rate of £16.80 and the chance to lead boutique performance with a premium customer experience.

You will drive sales targets, coach the team, run trainings and manage escalated issues. Nestlé emphasizes sustainability and luxury service in this boutique setting.

Qualifications

• Previous supervisory shop floor experience in retail.
• Experience in luxury retail preferred.
• Strong customer service skills.
• Ability to coach and mentor sales assistants.
• Experience delivering sales targets.

Responsibilities

• Attaining sales targets through premium customer experience.
• Complete shop floor observations and provide feedback to the team.
• Coach team on customer experience across the boutique.
• Deliver high standard of customer service.
• Facilitate team training sessions.
• Take accountability for managing and resolving escalated complaints.
• Monitor and lead on internal control processes.

Skills

Retail supervision

Customer service

Team coaching

Sales targets

Luxury retail

Job description

Nespresso Retail at IKEA Greenwich is seeking a proactive Retail Supervisor on a full-time 40-hour week for a 4-month fixed-term contract. The role offers a competitive hourly rate of £16.80 and the chance to lead boutique performance with a premium customer experience.

You will drive sales targets, coach the team, run trainings and manage escalated issues. Nestlé emphasizes sustainability and luxury service in this boutique setting.