Premium Billing Consultant

Giacom Group; Derby; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a Premium Billing Consultant to join their Managed Services team. This role is crucial in ensuring accurate billing processes for telecoms and IT services, acting as an extension of clients' billing departments. You'll have the opportunity to build strong relationships with customers while optimizing workflows and enhancing profitability. With a focus on customer service, you'll provide invoicing support, maintain compliance with industry standards, and contribute to a culture of continuous improvement. If you're passionate about delivering excellent service and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Learning and development opportunities

No dress code

25 days annual leave

Pension plan

Complimentary refreshments

Qualifications

• Experience in telecoms and IT service billing required.
• Strong customer service skills in a billing context are essential.

Responsibilities

• Ensure accurate and timely billing for telecoms and IT services.
• Act as an extension of clients' billing departments, providing support.

Skills

Telecoms and IT service billing

Customer service skills

Communication skills

Ability to work under pressure

Teamwork

Tools

Microsoft Office

aBILLity

Affinity billing system

Job description

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We are seeking a Premium Billing Consultant to join our Managed Services team, ensuring accurate and timely billing for our managed partners. In this role, you will act as an extension of the client’s billing department, understanding their unique processes and providing tailored recommendations to optimise workflows.

Key responsibilities include:

• Ensure accurate and timely billing for telecoms and IT services on behalf of clients.
• Act as an extension of clients’ billing departments, providing invoicing support and end-user assistance.
• Maintain compliance with 'Metering and Billing' best practices and industry accreditation.
• Identify opportunities to improve billing processes, enhance profitability, and streamline order management.
• Build strong relationships with customers and suppliers to address queries and optimise billing efficiency.
• Provide detailed reporting on Profit & Loss, fraud monitoring, and smarter buying solutions.
• Support customers with aBILLity/Affinity platform queries, training, and troubleshooting.
• Maintain high customer service standards, ensuring timely responses within SLAs.
• Own and manage key customer accounts, ensuring satisfaction and issue resolution.
• Adhere to security policies, industry best practices, and team support initiatives.

Your Experience:

• Experience in telecoms and IT service billing.
• Familiarity with metering and billing accreditation standards.
• Strong customer service skills and experience, particularly in a billing or invoicing context.
• Flexible attitude, ability to perform under pressure.
• Ability to interpret written and spoken requirements.
• Ability to work well within a team.
• Excellent communication skills including written and verbal communication.
• Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio).
• Experience of using aBILLity or Affinity billing system is not essential as full training can be provided.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.