Premier Suite Conference & Events Sales Executive

Barnsley Football Club; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading football club in Bolton seeks a Premier Suite Conference & Events Sales Executive to enhance sales and client engagement. The role involves maximizing profitability, managing enquiries, and ensuring exceptional service standards. Ideal candidates will possess strong communication and organizational skills, with a hospitality background preferred. Join a dynamic team committed to delivering excellence and supporting the club's transformation.

Qualifications

• Experience working in a team environment.
• Training in iVvy preferred but not essential.

Responsibilities

• Maximise sales opportunities for the Premier Suite.
• Build strong client relationships to encourage repeat business.
• Conduct professional show rounds to maximize client engagement.

Skills

Problem-solving

Organizational skills

Communication

Education

Hospitality-related qualification

Tools

Microsoft Office Suite

Job description

To achieve the sales targets as outlined by the Head of Sales, with a primary focus on maximising profitability and occupancy of the Premier Suite and ensuring the highest standards of the client journey are achieved. Additionally, the role will provide support to the wider team in managing all other enquiries to ensure a cohesive and effective sales operation.

Main areas of responsibility

• Handle all incoming enquiries in accordance with company standards, primarily for the Premier Suite, but also general enquiries as required based on business needs and managerial requests.
• Maximise sales opportunities, with particular attention to Premier Suite enquiries.
• Develop and implement sales strategies for the Premier Suite, contributing to weekly strategy meetings.
• Build strong client relationships to encourage repeat business.
• Conduct professional show rounds to maximize client engagement.
• Proactively follow up on lost and cancelled business.
• Convert tentative bookings/enquiries into contracts, ensuring minimal fall-out.
• Make post-event calls to clients.
• Maintain full knowledge of Venue products and services.
• Collaborate with the Hotel Reservations team to manage conference and banqueting room bookings and rates.
• Address customer comments and complaints promptly and professionally, demonstrating genuine care under the guidance of your line manager.
• Work collaboratively with colleagues and managers to ensure effective teamwork and high morale.
• Maximize sales conversion opportunities on designated days.
• Monitor and track all enquiries and conversions daily.

General Responsibilities

• Ensure safeguarding and safety of children and young people involved in Bolton Wanderers activities, fulfilling safeguarding responsibilities towards colleagues, fans, and vulnerable individuals.
• Represent the Group professionally, providing excellent customer service at all times.
• Perform other relevant duties as assigned by the Head of Sales/Deputy Head of Hospitality.
• Treat all colleagues as customers, ensuring respectful and positive communication.
• Adhere to all BWFC policies, procedures, and guidelines, especially regarding Equal Opportunities, Health and Safety, and Diversity.
• This position is subject to a DBS disclosure.

About The Candidate

Experience

• Experience working in a team environment.
• Problem-solving skills.

Knowledge, Skills, and Qualities

• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Resilience and creativity.
• Organizational skills.

Qualifications

• Hospitality-related qualification.

Experience

• Training in iVvy preferred but not essential; full training provided.
• Experience in a large-scale venue desirable.

Knowledge, Skills, and Qualities

• Problem-solving and negotiation skills.
• Self-motivated with the ability to work as part of a team.
• Ability to prioritize workload effectively.

About The Club

Bolton Wanderers, a founder member of the Football League (EFL), is an internationally renowned football club with a history of competing in all four professional English leagues and winning the FA Cup four times.

Following its acquisition in 2019 by Football Ventures (Whites) Ltd under the chairmanship of Sharon Brittan, the club is undergoing a transformation with ambitious plans for future success.

We now have an exciting opportunity for a Premier Suite Conference & Events Sales Executive to join our friendly, customer-focused sales team, delivering seamless service to all guests.

As an equal opportunities employer, Bolton Wanderers Football Club is committed to fair treatment of all employees and applicants, promoting diversity and inclusion in the workplace.

We prioritize safeguarding and expect all staff and volunteers to uphold their safeguarding responsibilities to protect children, young people, and vulnerable adults involved in our activities.