Premier Customer Success Manager - NHS Software

ACCESS UK LTD; Loughborough; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Premier Customer Success Manager to join their dynamic team. This role offers the opportunity to engage with NHS leaders and drive impactful digital transformations. With a focus on building trusted relationships and managing customer success plans, you'll play a pivotal role in ensuring long-term value and advocacy. The company promotes a flexible, hybrid working environment and is committed to employee development, making it an exciting place for professionals who are passionate about making a difference in the healthcare sector. Join a vibrant team that values diversity and equality, and help shape the future of customer success.

Benefits

25 days holiday

Matched pension scheme

Charity day per year

Flexible working environment

Qualifications

• Experience in senior customer success or consulting roles within NHS.
• Strong commercial acumen in revenue retention and business growth.

Responsibilities

• Managing a portfolio of NHS customers to drive revenue retention.
• Building trusted relationships with C-level executives and stakeholders.
• Leading Quarterly Business Reviews to showcase ROI.

Skills

Executive stakeholder engagement

Digital transformation

Customer success management

Change management

Data analytics

Revenue retention

Relationship building

Job description

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Job description

Premier Customer Success Manager - NHS Software

Location: This role will be based 3 days a week in the office.

We are looking for individuals to join the Access family, sharing our passion for believing in better and helping us grow. Our core values, "Love Work. Love Life. Be You." are central to our success and empower our customers to focus on what matters most to them.

What does Access offer you? We provide a flexible, hybrid working environment that supports work-life balance and fosters a strong team culture. We are committed to employee development and will work with you to advance your career. Benefits include a competitive salary, 25 days holiday (increasing with service), a matched pension scheme, and various other benefits. Additionally, you will have one charity day per year to support a cause important to you.

About you: You are a strategic, collaborative professional with experience in executive stakeholder engagement, digital transformation, and customer success. You have a proven track record working with NHS leaders and community mental health organizations, driving impact through technology. You excel at building trusted relationships, articulating ROI, and managing customer success plans to ensure long-term value and advocacy. Your organizational skills enable you to coordinate cross-functional teams, manage success plans, mitigate renewal risks, and maintain high engagement levels throughout the customer journey.

Day-to-day responsibilities include:

1. Managing a portfolio of NHS customers to drive revenue retention and long-term value.
2. Building trusted relationships with C-level executives and stakeholders.
3. Developing and executing tailored customer success plans aligned with digital transformation strategies.
4. Acting as a strategic advisor in digital transformation and change management.
5. Leading Quarterly Business Reviews and executive briefings to showcase ROI and drive engagement.
6. Using data analytics to monitor adoption, predict renewal risks, and inform strategic actions.

Skills and experiences that are desirable:

• Experience in senior customer success or consulting roles within NHS and healthcare IT solutions.
• Expertise in stakeholder engagement, change management, and healthcare digital transformation.
• Ability to influence and build relationships with senior stakeholders.
• Strong commercial acumen in revenue retention, upselling, and business growth.
• Experience in leading customer success initiatives and measuring business outcomes.

About The Access Group: We are a leading UK provider of business management software for small and mid-sized organizations across the UK, Ireland, USA, and Asia Pacific. Our solutions help over 100,000 customers become more productive by connecting people with data through Access Workspace.

We are committed to fostering an inclusive environment where everyone can thrive. If you are excited about this role and believe you could be a great fit—even if your experience isn't a perfect match—consider applying. We value diversity and equality and encourage you to join our vibrant team to make a difference together. Love Work. Love Life. Be You.