Enable job alerts via email!

Pre-Sales Telecom Engineer

PHMG

Greater Manchester

On-site

GBP 30,000 - 45,000

Full time

Yesterday

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

PHMG, a leading audio branding agency based in Greater Manchester, is seeking a Pre-Sales Telecom Engineer. This role involves supporting the sales team, creating technical client presentations, and optimizing cloud telephony systems. Ideal candidates will demonstrate strong communication skills and possess technical acumen in cloud-based systems, ensuring efficient client interactions and project management.

Qualifications

Experience with cloud telephony systems and client consultations.
Ability to highlight improvements in existing configurations.
Strong administrative and organizational skills.

Responsibilities

Assist sales team in preparing technical presentations for clients.
Provide support for technical requests related to Cloud Telephony platforms.
Create call maps for illustrating routes within systems.

Skills

Troubleshooting

Client Communication

Multi-project Management

Data Analysis

PHMG Greater Manchester, England, United Kingdom

3 days ago Be among the first 25 applicants

Hours: 1pm – 10pm (supporting US based clients)

As a Pre-Sales Telecom Engineer you will be assisting our sales team with supporting technical material for client presentations. You will be advising of specific capabilities within the platforms alongside suggestions for optimization of the existing set up. You will be highlighting areas of improvement within cloud telephony systems, creating presentations, proactively following up on existing workloads, discussing our cloud telephony partnerships with clients and supporting our implementation teams.

Working in a dynamic technical pre-sales environment you will be able to prioritize, communicate and deliver supporting materials quickly. You have a natural attention to detail, can provide key insights to the performance of cloud telephony systems and be able to analyse data to spot trends and provide a summary.

Creating technical client presentations regarding cloud telephony platform capabilities
Ability to create call maps from cloud telephony platform, illustrating all routes of calls within system
Phone system cloud referral processing and consultation
Consulting and providing technical assistance to account management teams
Reactive support to technical requests regarding Cloud Telephony platforms
Support to Implementation members with complex casework
Training to teams within the business regarding cloud telephony capabilities

Required Experience:

Troubleshooting and highlighting areas of improvement to existing telephony configurations
Restructure and reconfiguration of Cloud Telephony systems
Speaking with clients, discussing telephony system capabilities
Configuration and implementation of audio on to cloud based phone systems
Communicating and consulting with clients or Client Services teams via phone or email
Multi-project management
Discussing cloud telephony partnerships we have (preferred)
Ability to work in a fast-paced environment
Understanding of Cloud Telephony/UCaaS/CCaaS technologies and capabilities
Sense of urgency and comfortable with high volumes of case work
Administration and organizational skills
Excellent communication and administrative skills
Excellent client communication and presentation skills
Dedicated team player with drive
Great representative for CTS department showing positive approach to all levels of work

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Engineering and Information Technology
Industries
Technology, Information and Internet

Referrals increase your chances of interviewing at PHMG by 2x

Get notified about new Telecommunications Engineer jobs in Greater Manchester, England, United Kingdom.

Greater Manchester, England, United Kingdom 3 days ago

Telecommunications Engineer (Bolton) in Bolton

Manchester, England, United Kingdom 3 days ago